Manager, Human Resources

Responsibilities

• Provide industry expertise and manage the execution of the employee lifecycle including but not limited to onboarding and orientation, changes to compensation and total rewards (salary, position, promotion, etc.), employee relations, and offboarding
• Proactively engage with employees in support of engagement and culture
• Ensure the accuracy and currency of confidential employee files, in compliance with applicable laws, corporate policies, and audit requirements
• Oversee the administration of employee group benefits, pension, employee vacation entitlement, and organization structure changes
• Conduct sensitive investigations in compliance with legislation relating to employee complaints, policy infractions, etc.
• Develop and maintain strong relationships with employees and leaders providing world-class employee relations support
• Manage workplace investigations from end-to-end
• Guide and coach Human Resources Generalists on sensitive employee relations matters
• Support People and Culture leadership and key stakeholders with employment claims and other legal matters
• Provide input and recommendations to the Director of People and Culture and other business leaders for continuous improvement opportunities, including process improvements, employee engagement initiatives, data and reporting, and implement approved changes
• In consultation with others, use a combination of HRMS and other data or system sources to design, prepare, and provide leaders with people and culture data/reports and insights, in support of the strategic objectives of the organization
• Maintain knowledge and expertise of Canadian and US employment legislation, and best practices, recommend changes to the Director of People and Culture, and implement changes as needed
• Visit and work out of multiple project offices in the Greater Toronto Area (GTA) to build relationships with staff and act as a key point of contact for Human Resources support

Leadership

• Ensure the integrity and confidentiality of departmental data, managed both at the leadership level and within the team
• Engage with direct reports in difficult employee relationships issues: teach, coach, and model successful problem-solving and creative solutions
• Manage team performance through the performance review cycle, documenting and praising success as well as addressing performance issues swiftly
• Lead the training and development of direct reports, facilitating proactive workshops and training sessions
• Enable each employee to realize their potential within the organization by creating an inspiring team environment with an open communication culture and by setting SMART goals to work towards each year

Communication

• Maintain strict confidentiality; this role involves access to and sharing of information, decisions, and communication that is deemed to be sensitive or confidential
• Be an active listener and adapt your communication and leadership style to your audience
• Provide effective constructive feedback to your peers and team, ensuring the message is direct and clear to afford the other party to learn and grow from the experience
• Communicate openly about the company’s goals, opportunities, and challenges, building trust among your team and fostering an environment where employees feel empowered to share their ideas and collaborate
• Present corporate/People and Culture updates at project-level townhalls

Experience

• Minimum 5 years of Human Resources Generalist experience
• Minimum 2 years in a leadership capacity

Education

• Post-secondary education in business, human resources, psychology, or a related discipline

Licenses or Certifications

• CHRL designation or equivalent experience is preferred

Skills and Competencies

• Outstanding, professional, and diplomatic interpersonal and communication skills in sensitive and personally charged situations
• Self-starter with strong initiative, motivation, and drive to improve the experience of employees
• Strong legal acumen with the ability to navigate complex employee relations issues
• Ability to professionally handle and manage sensitive and personal information
• Experienced in managing, coaching, and leading a team with a demonstrated willingness to step in to support department deliverables when required
• Demonstrated experience delegating tasks and ensuring everyone has a balanced workload
• Adept in making decisions quickly and effectively while always keeping the company's best interests in mind
• Ability to arrange priorities and escalate competing risks to meet deadlines with minimum input from leadership
• Keen eye for detail and adept problem-solving abilities with a track record for meeting deadlines
• Capability to provide constructive feedback with the proven aptitude to coach and guide staff through daily and tactical challenges
• Tact to perceive and resolve conflict and tension
• Exemplary organization skills and attention to detail in a high-volume and fast-paced environment