manager, hotel front desk

A-1 Alberni Inn; Port Alberni; On-site; CAD 50,000 - 70,000; Full time

Job summary

A-1 Alberni Inn seeks a Hotel Manager to oversee daily operations and staff management in a fast-paced environment. Key responsibilities include policy development, staff supervision, and ensuring high-quality customer service. Candidates should possess strong communication skills, a relevant high school qualification, and experience in the hospitality industry.

Qualifications

• Minimum 7 months of experience in a managerial role.
• High school graduation is mandatory.
• Strong computer literacy and excellent communication skills required.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Supervise 3-4 staff members.
• Conduct performance reviews and training sessions.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Education

Secondary (high) school graduation certificate

Tools

MS Word

MS Excel

MS Office

MS Outlook

Central reservation system (CRS)

MS Windows

Job description

23 hours ago Be among the first 25 applicants

• Secondary (high) school graduation certificate
  
  

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Organize and maintain inventory
  
  

Supervision

• 3-4 people
  
  

Experience and specialization

Computer and technology knowledge

• MS Word
• Central reservation system (CRS)
• MS Excel
• MS Office
• MS Outlook
• MS Windows
  
  

Additional information

Transportation/travel information

• Valid driver's licence
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
  
  

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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