Manager, Group Sales Support

Co-operators; Guelph; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Manager, Sales Support to lead a national team and ensure a smooth onboarding experience for new clients. The role requires strong leadership skills and the ability to liaise across various departments, focusing on operational excellence and client satisfaction.

Benefits

Training and development opportunities

Flexible work options and paid time off

Holistic approach to well-being

Paid volunteer days

Comprehensive total rewards package

Qualifications

• 3 years of experience in a people management role in a group benefits environment.
• Demonstrated leadership skills with positive results.
• Ability to manage multiple projects and elevate performance.

Responsibilities

• Ensure positive onboarding experience for new group benefits clients.
• Liaise between Underwriting, GB Admin, and GB Claims departments.
• Lead a team of supervisors and service representatives.

Skills

Leadership

Communication

Critical Thinking

Coaching

Innovative Mindset

Job description

Language : English is required, French is an asset

Additional Information : This / these role(s) is / are currently vacant

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Manager, Sales Support plays a key leadership role in guiding a national team that ensures a smooth and positive onboarding experience for new Group Benefits clients. This individual bridges communication between field service representatives and internal departments—including Underwriting, Administration, and Claims—to support operational excellence. With oversight of two supervisors, additional direct reports, and a service team of 20+, the manager also validates the alignment of sales and service tracking with strategic business goals.

How you will create impact :

• Ensuring new group benefits (GB) clients receive a positive onboarding experience
• Liaising between various Group Benefits operations departments (Underwriting, GB Admin, GB Claims) on procedures that interact with field service representatives on a regular basis
• Lead a team of two supervisors, other direct reports and field team of 20+ service representatives
• Ensuring process for tracking various sales and service metrics is aligned with activities

How you will succeed :

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team :

• You have 3 years of experience in people management role in a group benefits environment.
• You have demonstrated leadership skills that show movement in leading others to achieving a desired goal or positive results.
• You have an ability to manage multiple projects to fruition.
• You have an ability to elevate other’s abilities / performance.
• You have a coaching mindset to achieve results through others
• You have a creative in approach to solving problems or promoting something new.
• You are willing to be an agent for change while recognizing that others adapt to change at differing paces.
• You have an understanding of the need for process and structure while demonstrating situational flexibility.

What you need to know :

• You will travel regularly.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.