Team Leader, Ontario Client Services

Medavie Inc.; Ontario; Remote; CAD 75,000 - 95,000; Full time

Job summary

A leading health solutions provider in Canada seeks a Team Leader for their Ontario Client Services team. This role involves supervising support services, managing key client accounts, and ensuring exceptional service delivery. Ideal candidates will have robust experience in employee management and client relations, with a passion for customer service. This position offers growth opportunities, competitive pay, and comprehensive benefits.

Benefits

Competitive pay

Comprehensive benefits

Flexible work options

Opportunities for growth

Supportive leadership

Qualifications

• Minimum of five years in group benefits and employee management.
• Experience in the insurance industry; leadership experience is an asset.
• Bilingualism (French and English) is an asset but not required.

Responsibilities

• Supervise daily operations of the support services team.
• Act as key contact for client accounts and ensure service excellence.
• Conduct performance evaluations and support team development.

Skills

Leadership

Customer Service

Client Relationship Management

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Salesforce

Teams

Webex

Job description

Team Leader, Ontario Client Services

Team Leader, Ontario Client Services

Apply: Remote type: Remote | Locations: Ontario | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: R-254934

Position Type: Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a diverse range of experiences and expertise to Medavie. By collaborating and innovating together, our employees create industry-leading solutions in insurance, primary care, and emergency medical services, impacting millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest. We celebrate individuality and value diverse perspectives and skills. We offer competitive pay, comprehensive benefits, opportunities for growth, flexible work options, meaningful experiences, and supportive leadership. Join us to be your best self, feel a sense of belonging, and reach your full potential.

The Team Lead, Ontario Service team supervises daily activities of the support services team and reports to the Manager, Ontario Client Services. This role collaborates with the Director of Client Value and the Business Development Strategy Consultant to build partnerships within a focused market. The Team Lead also fosters relationships within Medavie Blue Cross to support sales, ensure client satisfaction, and drive retention and growth.

In addition to leadership and service delivery, the Team Lead plays a key role in account management, acting as a strategic partner to clients by understanding their needs, ensuring service excellence, and identifying opportunities for added value. This role leads a team dedicated to servicing Medavie Blue Cross’s strategic accounts—long-term partnerships with complex service requirements across multiple lines of business. The Team Lead ensures exceptional service delivery to these high-profile clients, supporting retention, satisfaction, and growth.

This position is ideal for individuals passionate about delivering exceptional customer service, building strong client relationships, and leading high-performing teams in a collaborative environment.

Key Responsibilities:

1. Provide guidance and supervision of Account Associates, Assistants, and Analysts in their daily operations.
2. Support and coach team members to succeed in their roles.
3. Facilitate learning sessions to promote continuous development.
4. Act as a key contact for client accounts, monitor satisfaction, and ensure service delivery aligns with expectations.
5. Conduct performance evaluations and develop professional growth plans.
6. Oversee workload management and resource allocation to meet service levels and provide proactive outreach.
7. Manage client accounts via Salesforce, ensuring accurate tracking and reporting.
8. Foster team motivation and engagement through strong relationships and effective communication.
9. Analyze and recommend improvements to processes and client engagement.
10. Lead and support program initiatives, including planning, execution, and monitoring.
11. Participate in working groups, recruitment, presentations, and meetings with clients, advisors, and employees.

Qualifications:

• Post-secondary education or equivalent experience.
• Minimum of five years in group benefits and employee management.
• Strong computer skills: Microsoft Office, Salesforce, Teams, Webex.
• Understanding of group health, dental, life, and disability benefits.
• Experience in the insurance industry; leadership experience is an asset.
• Insurance designations (LOMA, CEBS GBA, ICA) are an asset.
• Valid driver’s license and access to a vehicle.

Language Skills: Bilingualism (French and English) is an asset but not required.

We value diversity and are committed to accessible recruitment and employment practices. Only shortlisted candidates will be contacted.

If you experience technical issues during application, email: [e-mail].