Intern, Equity & Youth Programs

Kids Help Phone; Toronto; Hybrid; CAD 11,572,000 - 16,972,000; Full time

Job summary

Kids Help Phone is seeking a 16-week, full-time intern to join our Service Programs team, with hybrid work 2-3 days on site. You will support Equity Youth Programs volunteer initiatives and report to the Manager, Equity Youth Programs.

This role offers hands-on experience in volunteer engagement, program coordination, workshop facilitation, and stakeholder communication, with a focus on Black, newcomer and equity-deserving youth across Canada.

Qualifications

• Currently enrolled in a post-secondary program in a related field.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and work independently.
• Interest in volunteer management, youth engagement, equity initiatives, and community development.

Responsibilities

• Support volunteer recruitment, onboarding, and engagement activities.
• Coordinate volunteer communications, check-ins, and recognition initiatives.
• Help foster an active and inclusive volunteer community through digital engagement platforms.
• Maintain volunteer records and track participation using internal systems.
• Assist with the development and coordination of new volunteer opportunities and programs.
• Collaborate with the Equity Programs team on projects that enhance the volunteer experience and program impact.

Skills

Volunteer management

Communication

Organizational skills

Multitasking

Independent work

Education

Post-secondary program in Social Sciences

Tools

Microsoft 365

Salesforce

Slack

Job description

16 Weeks (35 Hours Per Week) Hybrid working 2-3 days per week

Location

Posting period

Friday, August 21, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

We’re seeking a Full-Time, 16-Weeks intern to join the Service Programs team to help give more young people’s feelings a place to go. Reporting to the Manager, Equity Youth Programs, the intern will support the growth and success of our Equity Programs volunteer initiatives.

This role offers a unique opportunity to gain hands-on experience in volunteer engagement, program coordination, workshop facilitation, community building, community outreach, in-person event support, and stakeholder communication. The successful candidate will help strengthen the volunteer experience across several national programs while contributing to initiatives that support Black, newcomer, and equity-deserving youth. This internship is ideal for a student interested in community outreach, volunteer coordination, and community building, and who is eager to contribute to a growing national initiative focused on improving the volunteer journey and supporting youth-centered programming. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

Start Date: Tuesday September 8th, 2026

The responsibilities:

• Support volunteer recruitment, onboarding, and engagement activities.
• Coordinate volunteer communications, check-ins, and recognition initiatives.
• Help foster an active and inclusive volunteer community through digital engagement platforms.
• Maintain volunteer records and track participation using internal systems.
• Assist with the development and coordination of new volunteer opportunities and programs.
• Collaborate with the Equity Programs team on projects that enhance the volunteer experience and program impact.

The qualifications

• Currently enrolled in a post-secondary program in Social Sciences, Community Development, Nonprofit Management, Public Administration, Communications, Social Work, Psychology, Business, or a related field.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and work independently.
• Interest in volunteer management, youth engagement, equity initiatives, and community development.

Assets:

• Experience with Microsoft 365 applications is considered an asset.
• Familiarity with Salesforce, Slack, or volunteer management platforms is considered an asset.
• Bilingualism (English/French) is considered a strong asset.

What you’ll gain

• Gain practical experience in volunteer engagement and relationship management.
• Develop skills in program coordination, stakeholder communication, and community outreach.
• Learn how national youth-focused programs are designed, delivered, and evaluated.
• Build experience using engagement and tracking tools, including Salesforce and Slack.
• Strengthening project management, organizational, and problem-solving skills.
• Contribute to initiatives that create meaningful opportunities and support for young people across Canada.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings atKidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can exploreKHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’sPrivacy Policyor contact us using ourgeneral form.