Manager, Environmental Support Services

Vancouver Island Health Authority; Nanaimo; On-site; CAD 65,000 - 92,000; Full time

Job summary

Vancouver Island Health Authority (Island Health) seeks a Manager, Environmental Support Services to oversee ESS across multiple Island Health sites. Lead planning, staffing, and operations to ensure quality housekeeping and environmental services.

The role requires travel, collaboration with programs, consultants, and partners, and the development of SLAs/MOU's. A Bachelor's degree and five years of management experience are required.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Five years of recent management experience in Environmental Support Services.
• Valid BC Driver's License.

Responsibilities

• Oversee Environmental Support Services across multiple Island Health sites.
• Plan, organize, and direct ESS staff and activities.
• Develop and manage service level agreements with internal customers.
• Collaborate with programs, consultants, and contractors on improvements.
• Travel between sites may be required.

Skills

Management experience

Leadership abilities

Interpersonal communication

Project management

Budgeting & reporting

Change management

Teamwork & collaboration

Written communication

Problem solving

Regulatory knowledge

Education

Bachelor's degree in Business Administration

Job description

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

0800-1600

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$46.55 - $66.91

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75.0

Planned Start Date

Oct. 29 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, (Island Health) patient safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Manager, Environmental Support Services, the Manager, Environmental Support Services, is responsible for management of Environmental Support Services (ESS) at several Island Health-operated sites. The Manager, ESS provides management, implementation, and administration of services within Island Health, including service quality monitoring and performance issues. The Manager, ESS acts as the Island Health liaison for internal customer departments to develop/modify service level agreements and to resolve any issues arising from the services.

The Manager, ESS is responsible for all aspects of planning, organizing and directing staff and activities of the ESS Department providing housekeeping services at various sites that are operated by Island Health. Working collaboratively with Island Health programs, consultants, contractors, and partners, the Manager, ESS leads planning activities and works with teams to identify, plan and implement changes and evaluate improvement initiatives.

Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training and experience equivalent to a Bachelor's degree in Business Administration or other related area and five (5) years' recent related management experience, including experience in an Environmental Support Services Department. Valid BC Driver's License.

Skills And Abilities

• Recent management experience and solid understanding of related legislation.
• Demonstrated leadership abilities and highly developed interpersonal and written/oral communication skills.
• Demonstrated commitment to client focused services and teamwork.
• Ability to integrate administrative, professional and operational aspects of the department throughout Island Health in an effective and efficient manner.
• Computer literacy with word processing, email applications, spreadsheets and/or database programs.
• Knowledge of project management and change management principles and methodologies.
• Ability to interpret budget and financial reports and work with a financial analyst on budgets for new programs.
• Demonstrated project management success and the successful completion of a strategic project within the last three years.
• Proven ability to write, analyze and edit project plans/charters, proposals, risk management plans, communication plans, progress reports, Service Level Agreements, and MOU's for accuracy and consistency.
• Ability to develop and nurture an environment where quality improvement principles are embraced and used on a continuous basis.
• Detailed knowledge of workplace culture and wellness.
• Ability to positively include teamwork through building and maintaining relationships.
• Physical ability to perform the duties of the role.