Manager, Customer Success

NRT Technology Corp.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A FinTech leader is seeking a dynamic Manager, Customer Success in Toronto. The role entails managing customer initiatives, enhancing relationships with major accounts, and ensuring revenue growth. Candidates should have at least 3 years of experience in account management, be bilingual in English and French, and possess strong communication skills. The position offers competitive salary and benefits within the gaming industry.

Benefits

Competitive salary

Group benefits (health, vision, dental, life insurance)

Career advancement opportunities

Qualifications

• At least 3 years of experience in account / relationship management, business development or client-facing role.
• Experience in working with multi-geographical customers, providing timely support remotely and in-person.
• Excellent communication and presentation skill.
• Experience in managing ATM accounts is an asset.
• Bilingual in English and French (written, verbal, and reading) is a must.

Responsibilities

• Accountable for all customer initiatives for NRT’s major corporate accounts.
• Conduct calls to all NRT top accounts and follow up on issues.
• Build and maintain successful customer relationships through various communications.
• Support development of specific plans to ensure revenue growth.

Skills

Communication

Customer service

Problem Solving

Flexibility / Adaptability

Building relationships

Education

Bachelor’s Degree in business related discipline

MBA / Master’s degree

Job description

About NRT

NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader. NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit / marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond. We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at : www.nrttech.com.

Reporting to the Director, Customer Success, the Manager, Customer Success primary mandate is to manage all customer initiatives; the incumbent’s focus will be customer account management.

Core Competencies

• Communication
• Achievement / Results Oriented
• Teamwork
• Initiative
• Customer service
• Flexibility / Adaptability
• Problem Solving
• Building relationships

Responsibilities

Customer Account Management – Major Accounts

• Accountable for all customer initiatives for NRT’s major corporate accounts and single customers.
• Conduct calls to all NRT top accounts and follow up on issues by engaging appropriate internal departments.
• Prepare Initiatives Review(s) with customer management (may include Service Reports where applicable).
• Build and maintain successful customer relationships through meetings, presentations, teleconferences (i.e., Quarterly Executive Teleconferences), between customer and NRT.
• Administer and manage Boarding forms for all new customers.
• Support development of specific plans to ensure revenue growth and quota.
• Other responsibilities as required by the EVP, Customer Success, or President / CEO.
• Up to 50% travel is required.

Qualifications

• At least 3 years of experience in account / relationship management, business development or client-facing role
• Experience in working with multi-geographical customers, providing timely support remotely and in-person.
• Excellent communication and presentation skill
• Experience in managing ATM accounts is an asset.
• Bachelor’s Degree in business related discipline is required, MBA / Master’s degree is an asset.
• Bilingual in English and French (written, verbal, and reading) is a must

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Gambling Facilities and Casinos