Associate Relationship Manager, Fund Services

National Bank of Canada; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank Trust is seeking an Associate Relationship Manager to partner with investment fund manager clients. You will support custody, fund administration and ETF services, drawing on experience in fund operations and client relationship management.

You will work with operations, onboarding and technology teams to deliver services, manage incidents, and provide timely reporting. The role emphasizes collaboration, process improvement and a client-first approach.

Qualifications

• Completed post-secondary education in business, finance, accounting, economics or a related discipline.
• 4 years experience in investment fund operations or related financial services.
• Experience with mutual funds, ETFs or fund servicing.
• Proficiency with data sources and operational risk controls.

Responsibilities

• Act as a key day-to-day contact for mutual fund and ETF clients, responding to operational inquiries and coordinating follow-ups.
• Develop understanding of each client's funds, operating model, service arrangements, stakeholders and deliverables.
• Investigate operational incidents, document findings and contribute to root-cause analysis and remediation.
• Support fund events and onboarding activities, including launches, conversions and identifier changes.
• Prepare for and participate in client meetings, maintain issue logs and ensure follow-through.
• Produce operational reporting and metrics, maintaining accurate client and fund reference data.

Skills

Client-focused

Communication

Initiative

Learning Agility

Process Optimization

Resiliency

Teamwork

Education

Post-secondary education in business, finance, accounting, economics or related discipline

Tools

Microsoft Excel

Job description

A career as an Associate Relationship Manager in the Fund Services team at National Bank Trust means acting as a key partner for investment fund manager clients, supporting the delivery of custody, fund administration and exchange-traded fund services. This job allows you to have a positive impact on our clients and organization thanks to your experience in investment fund operations, client relationship management and operational issue resolution.

Your role

• Act as a key day-to-day contact for an assigned portfolio of mutual fund and exchange-traded fund clients, respond to operational inquiries and coordinate follow-ups through resolution.
• Develop a strong understanding of each client's funds, operating model, service arrangements, key stakeholders, expectations and recurring deliverables.
• Investigate operational incidents and recurring issues, document findings, contribute to root-cause analysis and remediation discussions, and escape material service issues when required.
• Support fund events and client onboarding activities, including launches, conversions, mergers, identifier changes, operational requirements and service-provider setup.
• Prepare for and participate in client and service-provider meetings, maintain issue logs, coordinate action items and ensure appropriate follow-through.
• Produce operational reporting and metrics related to funds, assets, service activity, incidents and outstanding actions, while maintaining accurate client, fund and operational reference data.

Your team

Within the Fund Services team, you report to the Director, Fund Services. You work closely with several partners across operations, onboarding and technology, as well as with external service providers, to deliver custody, fund administration and exchange-traded fund services to investment fund manager clients.

Our team values collaboration, operational excellence and a strong client focus. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Completed post-secondary education in business, finance, accounting, economics or a related discipline
• 4 years experience in investment fund operations, including custody, fund administration, exchange-traded fund servicing, recordkeeping or a related financial services environment.
• Experience with mutual funds, exchange-traded funds or fund servicing.
• Experience investigating operational issues using multiple data sources
• Knowledge of operational risk and control practices in a financial services environment.
• Proficiency with Microsoft Excel and collaboration tools.

Languages: English
Required skills: Client-focused, Communication, Initiative, Learning Agility, Process Optimization, Resiliency, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?