Manager | Credit & Collections | Canada

Genpact; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global technology services company in Vancouver is looking for a Manager for the Canadian Payroll team. The role oversees payroll processes, ensuring accuracy and compliance, while leading the team in implementing best practices. The ideal candidate will have a Bachelor’s degree in accounting and experience in payroll systems. Join us to be part of a dynamic team focused on innovation and excellence.

Benefits

Hands-on experience and mentorship

Continuous learning opportunities

Values-driven culture

Qualifications

• Experience in Accounting, Business or Human Resources.
• Experience working with third party systems.
• Ability to communicate in English and French.

Responsibilities

• Manage oversight of the Canada payroll team.
• Ensure accurate and timely payroll processing.
• Coordinate relationships with third-party vendors.

Skills

Leadership skills

Strong oral and written communication

Analytical skills

Knowledge of labor law directives

Business acumen

Education

Bachelor’s degree in accounting, business or Finance

Tools

ADP

SAP

Excel

Job description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Canadian Payroll!

In this role, the Manager, Canada Payroll is responsible for the successful oversight and management of the Canada payroll team, through a centralized service delivery model. The Manager, Canada Payroll, manages a payroll team responsible for regional payroll processing for Canada. This role will serve as a “change agent,” ensuring the payroll function’s shift to a forward thinking and proactive group, focused on harnessing best practices, and technological advancements. This role will also ensure that the team is responsive, employs discipline in the areas of controls and accuracy, and is able to gain operational efficiencies wherever possible. The Manager, Canada Payroll, manages relationships with internal and external stakeholders, audit, and local and national government agencies. This leader is responsible for a successful facilitation of Canada payroll, all aspects, and works cross functionally with other service delivery teams to optimize customer solutions and ensure complete, accurate, and compliant solutions with a focus on customer satisfaction

Responsibilities

Leadership o Supports the implementation of company programs in collaboration with key stakeholders e.g. IT, HRIS, Compensation and Benefits

• Planning and Execution skills o Plans and manages department processes and practices to ensure that programs are aligned with company business goals and objectives o Consults closely with business leaders and regional partner resource heads to establish payroll approach and programs and ensures alignment with overall company policies, programs, and business objectives o Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Business Acumen o Providing functional expertise and executing functional responsibilities o Directs payroll activities associated with mergers and acquisitions and companywide or site-specific projects o Ensures that all associates in Canada are paid on time and accurately and that statutory deductions and returns are filed with government agencies on time o Oversees process improvements to ensure efficient and accurate payroll processing, payroll tax reporting, payroll accounting, and record retention o Ensure all processes are completed as expected o Serves as an internal expert and acts as an advisor to internal departments on compliance and technical issues involving Canada payroll, taxes, tax withholding, benefits, associated labor laws, and payroll / payroll tax responsibilities o Daily Responsibilities
• Daily review of open items and manual check lists
• Performs Payroll tasks to ensure payroll submissions are completed as required
• Perform Weekly / Monthly review of performance relative to contractual SLA’s
• Responsible for quarterly adjustments and year-end activities for Canadian payroll
• Coordinate and manage relationship between Third party vendors, Benefits, Total Rewards, HR, Tax, Treasury and Finance departments
• Manage payroll policies and procedures for audit compliance (internal / external)
• Perform security audits within the payroll system
• Other duties as assigned

Minimum Qualifications

Bachelor’s degree in accounting, business or Finance

Experience in Accounting, Business or Human Resources

Experience working with third party systems. ( ADP, SAP, Service Now, etc)

Strong oral and written communication skills and ability to interface at the highest levels within an organization

Strong Leadership skills

Working knowledge of labor law directives as they relate to payroll and tax including but not limited to working time, minimum wage regulations, regular rate of pay calculations, maternity, paternity and family leave

Strong analytical and financial analysis skills

Knowledge of and ability to navigate vendor relationships as they relate to 3rd party payroll service providers and Service Level Agreements (SLA) to deliver timely and accurate payroll

Language skills : Ability to communicate in English and French; both written and verbal

Microsoft Office Suite with an emphasis in Excel and Word, including advanced proficiency; enterprise HRIS (preferably SAP) with interface to external payroll vendor Preferred Qualifications / Skills

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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