Manager Contract, Community Living Supports (South)

Community Living Essex; Canada; On-site; CAD 80,000 - 105,000; Full time

Job summary

Community Living Essex County is seeking a Manager, Community Living Supports to provide leadership and oversight of community-based services, ensuring person-centered supports that promote inclusion, independence, and meaningful participation.

You will lead frontline teams, manage budgets and resources, ensure compliance with legislation and agency policies, and collaborate with families, partners, and the leadership team to achieve positive outcomes for the people we serve.

Qualifications

• Post-secondary diploma or degree in a Human Services or related field.
• Minimum five (5) years of experience supporting individuals with developmental disabilities or in a related human services field.
• Minimum one (1) year of leadership or supervisory experience.

Responsibilities

• Lead the development, implementation, and review of person-centered support plans.
• Ensure services promote individual choice, dignity, rights, and community inclusion.
• Monitor service quality and identify opportunities for continuous improvement.
• Provide leadership, coaching, and supervision to support workers and other assigned staff.
• Participate in recruitment, onboarding, training, and performance management processes.
• Foster a positive, collaborative, and accountable team culture.
• Conduct staff meetings, performance reviews, and workforce planning activities.
• Ensure compliance with all applicable legislation, regulations, policies, and procedures.
• Oversee the day-to-day operations of assigned residential and community support locations.
• Manage budgets and resources responsibly, ensuring effective stewardship of organizational assets.
• Monitor expenditures and identify operational or financial concerns.
• Ensure the accurate and timely completion of administrative and reporting requirements.
• Build and maintain positive relationships with individuals supported, families, community partners, and other professionals.
• Represent the organization on committees, working groups, and community initiatives as required.
• Collaborate with colleagues across programs to support organizational goals and service excellence.
• Contribute as an active member of the management team.
• Support cross-functional initiatives and provide coverage to management colleagues as needed.

Skills

Leadership

Communication

Problem-solving

Person-centered practices

Health and safety

First Aid/CPR

Driver's licence

Computer applications

Budget management

Crisis Intervention

Education

Post-secondary diploma or degree in Human Services

Tools

Administrative systems

Job description

Manager Contract, Community Living Supports (South)

MANAGEMENT

2 days ago Requisition ID: 1382

Manager Contract, Community Living Supports

Contract Dates: November 2026 - November 2027

Philosophy

Employees in leadership roles at Community Living Essex County play a vital role in advancing the Agency's mission, vision, and values by providing leadership, expertise, and collaboration that support safe, effective, and person-centred services for the people and families we serve.

We believe leadership is built on meaningful relationships, trust, accountability, and a shared commitment to helping people succeed. Through coaching, meaningful conversations, collaboration, and continuous improvement, leaders create environments where employees feel respected, valued, supported, and empowered to contribute to the Agency's success.

Leaders are expected to model professionalism, integrity, sound judgment, inclusion, and accountability while fostering a culture that encourages learning, innovation, and continuous improvement in support of employees, the people we support, and the communities we serve.

The Manager, Human Resources applies this leadership philosophy by providing responsive, consistent, objective, and compliant Human Resources services that strengthen workforce operations, technology, and organizational effectiveness. Decisions and recommendations are guided by applicable legislation, collective agreement provisions, Agency policies, factual information, and best practices while promoting consistency, accountability, operational excellence, and continuous improvement.

About the Role

As a Manager, Community Living Supports, you will provide leadership and oversight to community-based support services, ensuring people supported receive high-quality, person-centered services that promote choice, inclusion, independence, and meaningful community participation.

You will lead and support frontline teams, ensure compliance with legislative and organizational standards, manage operational and financial resources, and work collaboratively with families, community partners, and the leadership team to achieve positive outcomes for people supported.

Key Responsibilities

Service Excellence & Quality Supports

• Lead the development, implementation, and review of person-centered support plans.
• Ensure services promote individual choice, dignity, rights, and community inclusion.
• Monitor service quality and identify opportunities fo r continuous improvement.
• Provide guidance and support to employees regarding individual, family, and service-related needs.

Leadership & Team Development

• Provide leadership, coaching, and supervision to support workers and other assigned staff.
• Participate in recruitment, onboarding, training, and performance management processes.
• Foster a positive, collaborative, and accountable team culture.
• Conduct staff meetings, performance reviews, and workforce planning activities.

Health, Safety & Compliance

• Ensure compliance with all applicable legislation, regulations, policies, and procedures.
• Promote a culture of workplace health and safety through training, inspections, incident investigations, and risk mitigation.
• Monitor and support safe work practices across all assigned locations.
• Ensure staff maintain required certifications and training.

Operations & Financial Management

• Oversee the day-to-day operations of assigned residential and community support locations.
• Manage budgets and resources responsibly, ensuring effective stewardship of organizational assets.
• Monitor expenditures and identify operational or financial concerns.
• Ensure the accurate and timely completion of administrative and reporting requirements.

Community & Stakeholder Relations

• Build and maintain positive relationships with individuals supported, families, community partners, and other professionals.
• Represent the organization on committees, working groups, and community initiatives as required.
• Collaborate with colleagues across programs to support organizational goals and service excellence.

Organizational Leadership

• Contribute as an active member of the management team.
• Support cross-functional initiatives and provide coverage to management colleagues as needed.
• Participate in the agency's on-call rotation and respond to emergency situations when required.
• Demonstrate ongoing professional development and leadership growth.

Qualifications

Education

• Post-secondary diploma or degree in a Human Services or related field.

Experience

• Minimum five (5) years of experience supporting individuals with developmental disabilities or in a related human services field.
• Minimum one (1) year of leadership or supervisory experience.

Skills & Requirements

• Strong leadership, coaching, communication, and problem-solving skills.
• Commitment to person-centered practices and inclusive community supports.
• Knowledge of applicable legislation, health and safety standards, and human service best practices.
• Valid First Aid/CPR certification.
• Valid Class G driver's licence and reliable access to a vehicle.
• Proficiency with computer applications and administrative systems.
• Training and experience in Pharmacology, Crisis Intervention, and related specialized supports.
• Experience with budget management and operational oversight.

Working Conditions

• Travel within the community is required.
• May support environments involving personal care, behavioural, medical, social, and emotional support needs.
• Participation in an after-hours emergency on-call rotation is required.

Community Living Essex County is committed to fostering an inclusive, accessible, and equitable workplace. We welcome applications from individuals with diverse backgrounds, experiences, and perspectives. Accommodations are available throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Please note: Only those applicants selected for an interview will be contacted.

Applications must be received not later than October 12, 2026 at 4:30pm.

Our VISION: A community that celebrates inclusion and inspires possibilities. Our MISSION: We are committed to supporting people with an intellectual disability to achieve their goals and dreams, empowering them to flourish as full citizens who are valued in their community.