Temporary Full-Time Service Manager

Community Living Algoma; Sault Ste. Marie; On-site; CAD 74,000 - 82,000; Full time

Job summary

Community Living Algoma is seeking a Temporary Full-Time Services Manager to lead and guide support teams in person-centered outcomes while balancing resources. The role emphasizes coaching staff, ensuring MCCSS standards, and managing budgets in a community-focused, inclusive setting.

The ideal candidate has a university degree or college diploma in Human Services with at least five years of direct support experience, strong communication skills, and proficiency in MS Office.

Qualifications

• University degree in Human Services or related field, or a college diploma with relevant experience.
• Minimum 5 years of direct support in human services.
• Excellent verbal and written communication skills.
• Ability to work in an automated environment (MS Office: Word, Excel, Outlook and PowerPoint).
• Valid driver’s license and access to a personal vehicle.
• Bilingual English and French is an asset.
• Willingness to participate in the agency’s on-call system.

Responsibilities

• Direct operational management of assigned areas/locations and coach a team of Direct Support Professionals.
• Provide on-site leadership to engage staff and participants in meaningful activities while meeting health outcomes and MCCSS standards.
• Ensure compliance with legislation, policies, OHSA, MCCSS legislation, and the collective agreement.
• Plan staffing in collaboration with Workforce Planning.
• Drive performance against KPIs and achieve goals.
• Oversee budget development and monthly reporting to keep costs within budget.
• Maintain documentation, time sheets, payroll records, and attendance records.

Skills

Communication skills

MS Office

Driver's license

Bilingual English/French (asset)

Education

University degree in Human Services or related field / College Diploma

Tools

Word

Excel

Outlook

PowerPoint

Job description

Are you a dynamic and forward-thinking leader ready to make a meaningful impact in your community?

Community Living Algoma is seeking a Temporary Full-Time Services Manager to join our dedicated leadership team. We are looking for an innovative and relationship-focused professional who is passionate about advocating for the rights of all people and supporting inclusive communities where everyone can thrive. This role provides an exciting opportunity to lead, coach, and guide support teams in achieving person-centered outcomes while balancing operational and financial resources.

About Community Living Algoma

Community Living Algoma (CLA) is a non-profit organization that has supported people with intellectual and developmental disabilities and/or autism across the District of Algoma for more than 70 years.

We support over 800 people with a dedicated team of approximately 340 staff. Our mission is to ensure that all people are recognized as full citizens, achieve personal dignity, enjoy the rights and responsibilities of independence, and are supported to reach their full potential.

Grounded in the values of inclusion, dignity, and community belonging, CLA helps people supported live meaningful, connected lives.

Key Responsibilities

• Day-to-day operational management of assigned areas/locations; providing leadership, coaching, constructive feedback, direction and support to their team of Direct Support Professionals.
• Provide on-site leadership and support to engage with, and guide staff and the people you are supporting to participate in activities that are meaningful to them, ensuring health outcomes are met, and ensuring MCCSS standards are upheld and maintained
• Maintains and adheres compliance to all relevant legislation, organizational policies and procedures, Occupational Health & Safety Act, Ministry of Children Community and Social Services legislation, and Collective Agreement.
• Plan for adequate and effective staffing for assigned areas and locations while working collaboratively with Workforce Planning.
• Drive high standards of performance for teams and accountable for achieving goals and objectives measured through Key Performance Indicators (KPIs).
• Provide training, and orientation, and demonstrate the ability to appropriately apply the Coaching and Progressive Discipline processes, provide feedback on performance and address performance concerns in a timely manner.
• Responsible for the development and implementation of an annual budget, reviewing monthly budget reports to address deficits as they arise and ensure operational costs are within the fiscal budget.
• Oversee and ensure the timely and accurate documentation, daily reports, data, time sheets, payroll records, and attendance records.

Qualifications

• Have a university degree in a relevant Human Services degree and/or Community College Diploma with relevant experience.
• Have a minimum of 5 years' experience in a direct support human service role.
• Excellent communication skills: ability to communicate clearly verbally and in writing.
• Have the ability to work in an automated environment (i.e., Microsoft Office: Word, Excel, Outlook and PowerPoint).
• Participate in the agency’s on-call system.
• Have a valid driver's license, use of personal vehicle.
• Ability to speak, read and write both in English and French would be an asset.
• Other combinations of education, training and experience which provide the knowledge and skills necessary to perform effectively in the position may be considered.

Salary Range: $74,169 - $82,410

We thank all applicants for their interest, however only those selected for an interview will be contacted. Community Living Algoma is an equal opportunity employer. Community Living Algoma welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.