MANAGER COMMUNICATIONS

City of Toronto; Toronto; Hybrid; CAD 123,000 - 171,000; Full time

Job summary

Join the City of Toronto as a Manager of Communications, where you will lead a dynamic team focusing on public education and marketing. In this role, you will drive innovative campaigns, engage with diverse audiences, and navigate complex communication landscapes, while fostering a culture of excellence and collaboration within the organization. With a competitive salary and a strong benefits package, this opportunity is ideal for leaders passionate about public service and effective communication.

Benefits

Hybrid working environment

Strong benefits package including competitive salary

Defined benefit pension plan

Educational opportunities with tuition subsidies

Active roles in Communities of Inclusion

Qualifications

• Proven experience leading high-performing marketing or communications teams.
• History of delivering high-quality, award-winning campaigns.
• Ability to manage multiple stakeholders and align with organizational goals.

Responsibilities

• Create compelling narratives and campaigns to educate the public.
• Provide strategic advice and operational support to senior management.
• Manage communications strategies across diverse audiences.

Skills

Leadership

Strategic Communications

Marketing

Collaboration

Political Acuity

Attention to Detail

Education

Senior level experience in a large organization

Job description

• Job ID: 57149
• Job Category: Communications & Marketing
• Division & Section: Strategic Public & Employee Communications, Strategy & Relationships
• Work Location:City Hall, 100 Queen Street West, Toronto
• Job Type & Duration: Full-time,
• Salary: $123,833.00-$170,184.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 12 -Jun-2025 to 26-Jun-2025

Toronto is home to more than 2.9 million people whose diversity and experiences make Toronto Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. A workplace where growth is fostered and diversity is celebrated, a team of approximately 42,000 employees is the driving force behind the City’s ability to deliver programs and services to residents, businesses and visitors.

The Strategic Public and Employee Communications (SPEC) division is responsible for communicating these programs and services to the public and City staff. Through a centralized, centres of excellence approach that nurtures growth and opportunities for its staff, SPEC focuses on proactive storytelling through integrated communications and marketing activities that align with the broader organizational strategy and drive measurable impact.

We are currently hiring for a Manager, Communications – Public Education, Marketing and Creative.

You are an experienced and empathetic leader who can mentor and motivate a large team, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning, and innovation in a fast-paced environment.

Under your leadership, your team will create compelling narratives and promotional campaigns to inform and educate the public through traditional, social, and digital advertising campaigns and creative treatments to achieve strategic objectives. The team will embrace innovation and visual storytelling while working to reach diverse audiences. A steward of corporate identity and brand management, your team executes integrated marketing, measurement, monitoring and reporting, and vendor and contract management.

Reporting to the Director, Communications, you are responsible to provide senior level strategic advice, counsel, and operational support to the City Manager, Deputy City Managers, division heads, and senior management teams in coordination with the Chief Communications Officer, Director, Communications and the Mayor's office as required.

You will also be relied upon to demonstrate exceptional political acuity and sound judgment in navigating complex environments. With an ability to build trust and credibility across diverse stakeholder groups—including elected officials, City divisions, community partners, and the public—you can proactively manage sensitive issues and align communications strategies with both operational priorities and political considerations.

The ideal candidate should have senior level experience in a large organization, combined with significant experience in marketing and advertising.

Some of the skills that will best help you to achieve success in this role includes:

• Proven experience leading high-performing marketing and/or communications teams, modelling excellence in championing best practice, strategy-driven approaches, measuring effectiveness, enabling a supportive and engaging workplace culture while fostering productivity
• Established success delivering high-quality, award-winning campaigns that have been measured and met campaign objectives
• A passionate leader who has a track record of building strong and trusted relationships, making difficult subject matter easy to understand and offering meaningful advice to senior leaders, often advocating for new paths forward
• A collaborator by nature, the successful manager has many examples throughout their career of proactively identifying multi-format and multi-channel communications opportunities, developing communications strategies, and analyzing data into actionable information
• With excellent organizational skills and the ability to thrive in a fast-paced environment, the manager will have strong attention to detail and competing deadlines while not losing sight of the bigger picture, corporate priorities, and the intended audience
• A strong ability to manage multiple stakeholders with differing priorities while maintaining alignment with the City’s communications goals, governance frameworks and policy context
• A demonstrated understanding of and commitment to the City of Toronto, the Toronto Public Service, Toronto City Council, and municipal government

Why You Will Love Working at The City:

We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.

A strong benefits package that includes competitive salaries, vacation, and other unique offerings.

We offer an excellent defined benefit pension plan, bringing added value to our overall compensation package through OMERS.

We support ongoing learning and development and offer educational opportunities with tuition subsidies.

Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interests and support each other’s professional development, sense of belonging and promote a culture of inclusion.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.