Manager, Business Applications

Wetech Alliance; Windsor; On-site; CAD 80,000 - 120,000; Full time

Job summary

Une université située à Windsor recherche un Manager pour ses Applications Affaires au sein de l'équipe des services informatiques. Ce poste de leadership implique la responsabilité de la gestion de projets ET de l'équipe, avec un accent sur l'alignement des applications avec les objectifs institutionnels et la satisfaction des parties prenantes. La personne choisie supervisera également les contrats avec les fournisseurs et assurera l'amélioration des processus de service.

Qualifications

• Expérience en direction d'équipe de Business Analysts et Application Analysts.
• Compétences en gestion de projets de taille moyenne.
• Solides compétences en gestion de la relation fournisseur.

Responsibilities

• Dirige les projets de taille moyenne de la planification à la livraison.
• Gère les équipes de Business Analysts et d'Application Analysts.
• Agit comme propriétaire de produit et architecte de solution.

Skills

Leadership

Gestion de Projet

Gestion des Fournisseurs

Gestion des Incidents

Alignement des services IT

Job description

The University of Windsor is situated on the traditional territory of the Three Fires Confederacy of First Nations : the Ojibwa, the Odawa, and the Potawatomie. We respect the longstanding relationships with First Nations people in this place in the 100-mile Windsor-Essex peninsula and the straits – les détroits – of Detroit.

Who We Are

The University of Windsor (the University or UWindsor) is a globally relevant, regionally focused university that welcomes over 16,000 students in a range of comprehensive and research-intensive graduate and undergraduate programs. The university consists of eight academic faculties including Arts, Humanities and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The campus hosts a medical program offered by Western University’s Schulich School of Medicine and Dentistry. The university employs approximately 2,500 faculty and staff, including about 600 tenured or tenure-track faculty. Its unique position on an international border fosters a diverse community offering rich cultural, recreational, and educational opportunities, and it maintains partnerships with American universities, especially in Michigan.

PRIMARY JOB RESPONSIBILITIES

As a key leader within the Information Technology Services team, the Manager, Business Applications, plays a critical role in managing, supporting, and improving the university’s supported applications. Reporting to the Director, Project Management and Business Applications, this role oversees a team of Business Analysts and Application Analysts responsible for the lifecycle management of core business applications, including implementation, enhancement, and optimization. The manager provides strategic direction to align application management with institutional goals, policies, and best practices, and leads project execution to deliver technology solutions that enhance operational efficiency, user experience, and business support.

Key Responsibilities include :

• Leadership & People Management : Assigns and oversees projects, defines team roles and standards, conducts performance reviews, supports professional development, manages recruitment and staffing, and handles employee relations including discipline and grievance responses.
• Project Management : Leads medium-scale projects from planning through delivery, manages timelines, budgets, risks, and communications, and ensures quality and stakeholder satisfaction.
• Vendor Management : Oversees vendor contracts and performance, manages compliance and change, and identifies opportunities for service and cost improvements.
• Service Management : Ensures service levels are met, improves service delivery processes, and manages incident resolution and escalation.
• Business Applications Support : Acts as a product owner and solution architect, aligning IT services with business goals, supporting client needs, and leading the resolution of complex technical issues.

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