Manager, Branch Administrator

Richardson Wealth Ltd; Burlington; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Manager, Branch Administrator to lead operational support for Advisor teams. This role involves managing branch staff, enhancing client experiences, and ensuring compliance with industry standards. The ideal candidate will have a proven track record in branch administration within the financial sector and possess strong organizational skills. Join a forward-thinking firm that values innovation and collaboration, and be part of a team that is committed to professional development and excellence in service. If you thrive in a high-pressure environment and are client-centric, this opportunity is perfect for you.

Qualifications

• 5-10 years of experience in the financial sector required.
• Proven experience as a Branch Administrator for medium to large branches.

Responsibilities

• Manage branch staff and liaise with Corporate Head Office departments.
• Provide training and support for new Investment Advisor teams.

Skills

Branch Administration

Operational Efficiency

Technology Support

Customer Service

Multi-tasking

Compliance Knowledge

Education

Investment Representative (IR) licensed

Tools

Technology Platforms

Job description

1111 International Blvd, Burlington, ON L7L 6W1, Canada Req #381

March 14, 2025

About Us:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview
The Manager, Branch Administrator fulfils a leadership role in the branch providing operational and administrative support to Advisor teams. The incumbent of this role fulfils a diverse role which includes managing branch staff, liaising with Corporate Head Office departments in Toronto, working with Branch Administrators in Richardson Wealth’s other offices located in the other provinces in Canada providing software and process related training, supporting human resources functions such as recruitment and employee relations and managing the branch facilities and equipment.

This position is an existing vacancy within our team.

Duties and Responsibilities

1. Execute the directives and initiatives of the Branch Manager to ensure branch efficiencies and management.
2. Implement company policies, programs and processes to enhance the Investment Advisor Team(s) and client experience.
3. Provide basic technology support to new Investment Advisor teams and employees and coordinate with IT Support at Head Office as needed.
4. Play a role in ensuring projects and initiatives go through proper change management.
5. Ensure all internal and external employment standards are met in the branch.
6. Supervise support staff and conduct monthly meetings to ensure they are aware of any updates that affect their role/business.
7. Share knowledge and any relevant industry news and development within Richardson Wealth with branch staff and take initiative to share knowledge and experience of others to better the branch as a whole.
8. Identify training needs and implement solutions to fill gaps by using tools and head office support.
9. Support Investment Advisors in the fair management and professional development of new and existing team members.
10. Coordinate and deliver training to new hires and provide ongoing training support for existing employees, collaborate with the Training & Development department at Head Office.
11. Ensure operational controls are being adhered to.
12. Attend seminars and professional development courses to stay abreast of industry changes.
13. Attend training and meetings with other Branch Administrators located across Canada.
14. Collaborate with the Human Resources department in Head Office to support Teams with all HR-related matters (e.g., recruitment, performance management, employee relations, disciplinary measures, etc.).
15. Encourage a collaborative and positive branch culture where team opinion/feedback are valued and considered.

Qualifications

1. This position requires both oral and written proficiency in English.
2. Proven experience as a Branch Administrator for a medium to large branch.
3. 5 to 10 years’ experience in the financial sector.
4. Solid knowledge of technology platforms and ability to provide basic support.
5. Ability to work efficiently, multi-task and maintain professionalism in a high-pressure environment.
6. Strong operational efficiency, organizational skills and ability to prioritize.
7. Ability to work under pressure.
8. Autonomy, initiative and attention to detail.
9. Current knowledge of compliance issues published in industry bulletins.
10. Excellent phone and e-mail etiquette, delivering high standards of customer service.

Education
Must be Investment Representative (IR) licensed with the Canadian Investment Regulatory Organization (CIRO).

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.

We are a proud partner of Pride at Work Canada.