Assistant Branch Manager

Bank of Montreal; Hamilton; On-site; CAD 37,000 - 70,000; Full time

Job summary

Join a forward-thinking financial institution where you will play a crucial role in supporting branch operations and achieving business objectives. In this dynamic position, you will foster a culture of collaboration and inclusion while ensuring compliance with regulations. Your expertise will help build interdependent teams that drive performance and deliver exceptional service to clients. With a focus on career development and recognition, this role offers the opportunity to make a significant impact in a rewarding environment. If you are passionate about operational excellence and client relations, this is the perfect opportunity for you.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Performance-based incentives

Discretionary bonuses

Qualifications

• 3-5 years of relevant experience required.
• Post-secondary degree or equivalent experience is necessary.

Responsibilities

• Support operational activities to meet business objectives.
• Build effective relationships with stakeholders and clients.
• Ensure compliance with regulatory and legal requirements.

Skills

Collaboration & team skills

Analytical skills

Problem-solving skills

Specialized knowledge

Education

Post-secondary degree in related field

Job description

Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Develops a rapport and instills confidence with the client to develop credibility as a member of the Branch / regional team.
• Reviews requests with discretionary decisions to decide actions to be taken.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Supports the development of tools and delivery of training focused on branch administration and delivering business results.
• Cross trains team members to ensure coverage and contingency.
• Performs various operational activities to meet business objectives, client needs, and maintain overall service levels.
• Provides administrative/operational support including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities; ensures proper documentation and administration of decisions.
• Meets high quality service standards to maximize relationship retention and growth.
• Identifies and escalates all irregularities and discrepancies to management and compliance as per guidelines.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Specialized knowledge.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Application Deadline: 01/19/2025

Address: 1332 South Service Road

Job Family Group: Retail Banking Sales & Service

Salary: $37,500.00 - $69,500.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives