Manager Audit Operations

International Air Transport Association (IATA); Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Remote and hybrid work options

Birthday off

Equal pay and family-friendly policies

Large learning program access (30,000+

Volunteer time off

Job summary

IATA is seeking a Senior Audit Operations professional to manage end-to-end IOSA audits, liaising with airlines and audit teams to ensure timely closure of findings. The role emphasizes technical support, evidence verification, and cross-functional coordination in a high-stakes aviation environment.

You will report to the Senior Manager, Audit Operations, and contribute to scalable process improvements while supporting a diverse, multicultural team with a global perspective.

Qualifications

• 5+ years of experience in airline operations including safety, auditing, quality control and compliance.
• Excellent writing and presentation skills in English are essential.

Responsibilities

• Manage the delivery of audits as the point of contact for audit teams and the airline being audited.
• Monitor audit findings and closure to deliver IOSA Audit Reports within defined timelines.
• Provide technical support and briefings to IOSA auditors during field-work.
• Verify and accept evidence required for audit closure during follow-up.
• Close assigned audits and drive program improvement through projects.

Skills

Audit operations

Communication skills

MS Office

Analytical skills

Education

University degree

Tools

MS Office

Job description

Employment Type: Fixed Term Contract

Contract Duration: Until 28 February 2028

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About The Team You Are Joining

The IATA Operational Safety Audit (IOSA) program office is responsible for the implementation and continuous evolution of the IOSA Program worldwide. The IOSA program office is scaling up to create a seamless end-to-end audit process produced in-house.

You will report to the Senior Manager, Audit Operations and be part of a dynamic team of professionals dedicated to make a difference in airline operational safety.

What Your Day Would Be Like

Managing the delivery of audits as the point-of-contact for audit teams, and the airline being audited; monitoring audit findings, and their closure, to deliver IOSA Audit Reports within clearly defined timelines. In particular, you will:

• Support the airline throughout their audit process and be their main liaison point.
• Provide technical support and briefings to IOSA auditors during field-work.
• Through your technical expertise, support airlines in audit follow-up processes by verifying and accepting evidence required for audit closure.
• Monitor auditor performance through review of audit reports and audit deliverables
• Formally close assigned audits
• Execute and improve program operations through projects and other activities.

We would love to hear from you if

• 5+ years’ experience in airline operations including safety, auditing, quality control and assurance, and compliance.
• Working knowledge of safety audit principles, the IOSA Program, and ICAO/EASA/FAA requirements. Experience as an IOSA Auditor would be an advantage.
• A university degree in a relevant field, or equivalent experience and qualifications.
• Excellent writing and presentation skills in English are essential. Other languages would be an advantage.
• Strong analytical and communication skills.
• Ability to work in a high-pressure, multicultural environment.
• In-depth knowledge of MS Office suite.
• Experience in program administration would be an advantage.
• Travel Required: 5%

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!