Manager Audit Operations

International Air Transport Association; Montreal; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work options

Birthday off

Work from abroad policy

Job summary

IATA Consulting is seeking an experienced professional to manage IOSA audits in Montreal. The role fixes term until 28 February 2028, with oversight of audit delivery, liaison with airline teams, and technical support for auditors.

It requires 5+ years in airline operations, strong English, and knowledge of IOSA/ICAO/EASA/FAA standards. The position supports a dynamic, global team, offers remote/hybrid options, and travel up to 5% of the time.

Qualifications

• 5+ years’ experience in airline operations including safety, auditing, quality control and assurance, and compliance.
• Knowledge of safety audit principles, the IOSA Program, and ICAO/EASA/FAA requirements; IOSA Auditor experience would be an advantage.
• A university degree in a relevant field, or equivalent experience and qualifications.
• Excellent writing and presentation skills in English are essential. Other languages would be an advantage.
• Strong analytical and communication skills.
• Ability to work in a high-pressure, multicultural environment.
• In-depth knowledge of MS Office suite.
• Experience in program administration would be an advantage.

Responsibilities

• Manage the delivery of audits as the point-of-contact for audit teams and the airline being audited.
• Monitor audit findings and their closure to deliver IOSA Audit Reports within defined timelines.
• Provide technical support and briefings to IOSA auditors during field-work.
• Verify and accept evidence required for audit closure.
• Monitor auditor performance through review of audit reports and deliverables.
• Formally close assigned audits.
• Execute and improve program operations through projects and other activities.

Skills

Analytical skills

Communication

Multicultural teamwork

MS Office

Education

University degree in a relevant field

Tools

MS Office

Job description

Employment Type:Fixed Term Contract
Contract Duration:Until 28 February 2028

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do:ONE IATA- We collaborate across teams,TRUSTED -We do the right thing,INNOVATIVE -We make tomorrow better,INCLUSIVE -We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

The IATA Operational Safety Audit (IOSA) program office isresponsible for the implementation and continuous evolution of the IOSA Programworldwide. The IOSA program office is scaling up to create a seamlessend-to-end audit process produced in-house.
Youwill report to the Senior Manager, Audit Operations and be part of a dynamicteam of professionals dedicated to make a difference in airline operationalsafety.

What your day would be like

Managing the delivery of audits as the point-of-contact for auditteams, and the airline being audited; monitoring audit findings, and theirclosure, to deliver IOSA Audit Reports within clearly defined timelines. Inparticular, you will:

• Support the airline throughout their audit process andbe their main liaison point.
• Provide technical support and briefings to IOSAauditors during field-work.
• Through your technical expertise, support airlines inaudit follow-up processes by verifying and accepting evidence required foraudit closure.
• Monitor auditor performance through review of auditreports and audit deliverables
• Formally close assigned audits
• Execute and improve program operations through projectsand other activities.

We would love to hear from you if

• 5+ years’ experience in airline operations includingsafety, auditing, quality control and assurance, and compliance.
• Working knowledge of safety audit principles, the IOSAProgram, and ICAO/EASA/FAA requirements. Experience as an IOSAAuditor would be an advantage.
• A university degree in a relevant field, or equivalentexperience and qualifications.
• Excellent writing and presentation skills in Englishare essential. Other languages would be an advantage.
• Strong analytical and communication skills.
• Ability to work in a high-pressure, multiculturalenvironment.
• In-depth knowledge of MS Office suite.
• Experience in program administration would be anadvantage.

Travel Required: 5%