Manager

Torsap Thai Kitchen; Montreal (administrative region); On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Employee discounts on coffee and food items

Paid time off and sick leave

Job summary

Torsap Thai Kitchen in Montreal is seeking a dedicated Branch Manager to oversee our coffee shop. In this role, you will lead a team of baristas and kitchen staff, manage daily operations, and ensure exceptional customer satisfaction. Ideal candidates will have prior managerial experience in the food service industry and strong leadership skills. This position offers a competitive salary, employee discounts, and opportunities for career growth.

Qualifications

• Proven experience in a managerial role, preferably in food service.
• Ability to lead and motivate a team effectively.
• Excellent customer service and communication abilities.

Responsibilities

• Oversee daily operations of the coffee shop.
• Recruit and train staff members.
• Ensure exceptional customer service and satisfaction.

Skills

Managerial experience

Leadership skills

Communication skills

Sales targets achievement

Financial data analysis

Education

Bachelor's degree in business administration or related field

Job description

We are currently seeking a dedicated and experienced Branch Manager to oversee the operations of our coffee shop. As the Branch Manager, you will be responsible for leading a team of baristas and kitchen staff, ensuring excellent customer service, and managing the overall performance of the branch.

Responsibilities

• Oversee day-to-day operations of the coffee shop branch
• Recruit, train, and supervise staff members
• Ensure high levels of customer satisfaction through exceptional service
• Monitor inventory levels and order supplies as needed
• Maintain cleanliness and organization of the branch
• Handle customer inquiries, complaints, and feedback in a professional manner
• Prepare reports on branch performance
• Enforce company policies and procedures
• Foster a positive and inclusive work environment

Skills

• Previous experience in a managerial role, preferably in the food service industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proven track record of achieving sales targets and goals
• Ability to analyze financial data and make informed decisions
• Knowledge of coffee preparation techniques and industry trends (preferred but not required)
• Bachelor's degree in business administration or related field (preferred but not required)

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Employee discounts on coffee and food items
• Positive and supportive work environment
• Paid time off and sick leave