Server - Part Time

Mieluna; Toronto; On-site; CAD 19,000 - 28,000; Full time

Job summary

Mieluna is seeking a Front of House Customer Assistant and Barista in Toronto. You will be the welcoming face of our establishment, crafting a variety of coffee drinks and assisting customers with menu choices to create delightful experiences.

Candidates should bring a passion for service, strong communication skills, and the ability to work well in a team in a fast-paced setting. Training and opportunities to grow are available as part of our dynamic team.

Qualifications

• Must have a genuine passion for customer service and a positive attitude.
• Experience as a barista or in hospitality is preferred but training is offered.
• Excellent communication and interpersonal skills are essential.
• Able to work well in a team and support colleagues in a fast-paced environment.
• Flexible and detail-oriented with a commitment to quality beverages and service.

Responsibilities

• Welcome customers and provide exceptional service.
• Input orders into POS, manage orders, and ensure accurate and timely delivery.
• Demonstrate knowledge of coffee varieties, drinks, and cakes to assist customers.
• Maintain high standards of hygiene and food safety.
• Handle cash and card payments accurately and securely.
• Collaborate with team to ensure smooth operations during peak times.
• Seek opportunities for learning and improving customer service.

Skills

Customer service

Barista experience

POS systems

Cash handling

Teamwork

Communication

Tools

POS system

Cash register

Job description

Are you passionate about providing exceptional customer service with a side of delicious beverages? Do you thrive in a dynamic environment where every day brings new opportunities to connect with people and craft delightful experiences? If so, we're searching for a vibrant and dedicated Front of House Customer Assistant and Barista to join our team!

Position Overview:

As a key member of our front-line staff, you will be the face of our establishment, ensuring that every customer receives outstanding service and enjoys their time with us. In addition to providing exceptional customer assistance, you will showcase your skills as a talented server/barista, crafting a variety of coffee drinks with precision and flair.

Key Responsibilities:

• Customer Service Excellence: Welcome customers with a warm and friendly demeanor, addressing their needs, answering questions, and providing recommendations to enhance their experience.
• Order Management: Efficiently manage customer orders, inputting them accurately into the POS system, and ensuring prompt and accurate delivery. Handle customer inquiries, resolve issues, and address special requests with professionalism and courtesy.
• Menu Knowledge: Demonstrate a thorough understanding of our menu offerings, including coffee varieties, specialty drinks, and cakes, to assist customers in making informed choices.
• Hygiene and Safety: Adhere rigorously to all food safety and hygiene protocols, maintaining a clean and sanitized workspace to uphold the highest standards of cleanliness and safety.
• Cash Handling: Process transactions accurately and efficiently, handling cash and card payments with precision and integrity.
• Team Collaboration: Collaborate effectively with colleagues to ensure smooth operations and provide support as needed during busy periods or special events.
• Continuous Improvement: Embrace opportunities for learning and development, seeking to enhance your customer service expertise to deliver an exceptional experience consistently.
• Professional Presentation: Maintain a polished and professional appearance at all times, reflecting the quality and professionalism of our establishment.

Candidate Requirements:

• A genuine passion for providing exceptional customer service and a positive, upbeat attitude that shines through in every interaction.
• Previous experience as a barista or in a customer-facing role within the hospitality industry is preferred but not required. We are willing to train motivated individuals with a willingness to learn.
• Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues effectively.
• A collaborative spirit and the ability to work seamlessly as part of a team, contributing to a positive and supportive work environment.
• Flexibility to adapt to changing priorities and thrive in a fast-paced environment, maintaining composure and efficiency under pressure.
• A keen eye for detail and a commitment to delivering quality in every aspect of your work, from beverage preparation to customer service.

If you're ready to embark on an exciting journey with us, where every cup tells a story and every customer leaves with a smile, we invite you to join our team and be a part of our success!