Maintenance Technician - ROQ City

tricon; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

Tricon is seeking a Maintenance Technician to keep residents' homes and common areas well maintained in its Toronto properties. The role emphasizes hands‑on trades work and strong customer service to support a positive resident experience.

The successful candidate will respond to maintenance requests, diagnose and repair plumbing, electrical, HVAC, and related systems, and participate in a rotating on‑call schedule to ensure reliable day‑to‑day operations.

Qualifications

• Strong customer service and communication skills when working with residents and colleagues.
• Ability to work independently and adapt to changing priorities.
• Keen eye for detail and proactive approach to maintenance and quality.
• Experience with Microsoft applications including Teams, Excel, and Outlook.

Responsibilities

• Provide responsive maintenance service and take ownership of resident requests.
• Keep residents informed about progress and changes in timing.
• Perform repairs across plumbing, electrical, mechanical, HVAC, carpentry and related systems.
• Complete suite turnovers to high standards and ensure move‑in readiness.
• Coordinate with site team and contractors; participate in on‑call rotations.
• Document service requests, inspections and repairs in required systems.

Skills

Customer service

Communication

Independence

Attention to detail

MS Office

Education

High school diploma

Trades certification or related college program

Tools

Microsoft Office (Teams, Excel, Outlook)

Job description

Founded in 1988, and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living - Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto .

Job Description

The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents' homes and shared spaces well maintained. Combining hands-on technical expertise with a strong customer service mindset, they respond to maintenance requests, completes repairs and supports the reliable day-to-day operation of the property.

Working closely with residents and the site team, the Maintenance Technician takes ownership of each service request from assessment through completion. They take pride in the quality of their work and understand the impact dependable service has on the community.

ROQ City is located in Toronto's Moss Park neighbourhood at Richmond, Ontario and Queen Streets, with direct access to the Queen Streetcar and nearby bike routes. The property is close to Corktown, the Garden District, the Distillery District and St. Lawrence Market, with easy access to the downtown core.

Essential Duties and Responsibilities :

Resident Experience & Customer Service

• Provide responsive service, take ownership of resident maintenance requests and address questions with a practical, solutions-focused approach.
• Keep residents informed as work progresses, including any changes to timing or additional repairs required.
• Complete work respectfully, minimizing disruption and leaving residents' homes clean and orderly.
• Work closely with the site team to deliver a consistent and positive resident experience.
• Demonstrate integrity and the company's core values in all interactions.

Maintenance & Building Operations

• Proactively inspect building systems, common areas and amenity spaces, addressing or escalating deficiencies and supporting RentSafe and other property compliance requirements.
• Respond to maintenance requests within the established 24-hour response standard, diagnosing and completing repairs involving plumbing, electrical, mechanical, HVAC and carpentry, as well as drywall, painting, flooring and cabinetry.
• Complete and track suite turnovers to Class A standards, coordinating repairs, fixture replacement, cleaning and final quality checks to ensure suites are move-in ready on schedule.
• Participate in the rotating on-call schedule and respond to after-hours property emergencies.
• Coordinate external contractors and monitor their work to ensure expected quality and timelines are met.

Health & Safety

• Follow established safe work practices, Personal Protective Equipment requirements and company procedures in accordance with applicable legislation, including the Ontario Fire Code and Occupational Health and Safety Act.
• Identify and respond to hazards, damaged equipment and other safety concerns, while ensuring contractors and vendors comply with site health and safety requirements.
• Participate in Joint Health and Safety Committee initiatives and other workplace safety activities as required.

Administration & Reporting

• Maintain accurate and timely records of service requests, inspections, completed work and outstanding repairs in the Resident App and other required systems.
• Assist with purchase orders and invoice follow-up for maintenance-related parts, supplies and services.

Qualifications:

• Strong customer service and communication skills, with a professional and respectful approach to working with residents, colleagues and people from a range of backgrounds.
• Ability to work independently, exercise sound judgment and manage changing priorities.
• A keen eye for detail and a proactive approach to maintenance and quality.
• Working knowledge of Microsoft applications, including Teams, Excel and Outlook.

Minimum Requirements:

• High school diploma or equivalent.
• Hands‑on experience completing building maintenance and repairs involving plumbing, electrical, mechanical or HVAC systems, along with general renovation work.
• Availability to work onsite, accommodate flexible hours and participate in a rotating on-call schedule.

Preferred Attributes:

• College diploma, apprenticeship training or trades certification in a related field.
• Experience using maintenance management, customer database or resident communication systems.

Work Schedule:

This role is based onsite and requires flexibility across shifts, including a s