Maintenance Technician - The Taylor

Tricon Homes; Toronto; On-site; CAD 51,000 - 67,000; Full time

Benefits offered by this job

On-site role

Job summary

Tricon Homes is seeking a Maintenance Technician for an onsite role at The Taylor in Toronto. You will respond to maintenance requests, perform repairs and support daily operations to ensure a high-quality resident experience.

Responsibilities include inspecting systems, coordinating with external contractors, and maintaining safety and reporting records. A high school diploma and hands-on trade experience are required; a college diploma or trades certification is preferred.

Qualifications

• Strong customer service and communication skills with residents and team members.
• Ability to work independently, adapt to priorities and maintain quality.
• Working knowledge of Microsoft Teams, Excel and Outlook.

Responsibilities

• Provide responsive resident maintenance service and keep residents informed of progress.
• Inspect and repair building systems, manage turnovers and coordinate with contractors.
• Follow safety procedures and document work in required systems.
• Participate in rotating on-call schedule and after-hours emergencies.

Skills

Customer service

Communication

Detail orientation

On-site work

Education

High school diploma

College diploma or trades certification

Job description

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi‑family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort‑quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands‑on technical expertise with a strong customer service mindset, this role responds to maintenance requests, completes repairs and supports the reliable day‑to‑day operation of the property. Working closely with residents and the site team, the Maintenance Technician takes ownership of each service request from assessment through completion. This role is well suited to someone who takes pride in the quality of their work and understands the impact dependable service has on the community.

The Taylor is a premium rental community located at King Street West and Spadina Avenue, in the heart of Toronto’s Fashion and Entertainment Districts—steps from the King streetcar and close to the restaurants, shops and entertainment of King West and the downtown core.

Essential Duties and Responsibilities

• Resident Experience & Customer Service Provide responsive service, take ownership of resident maintenance requests and address questions with a practical, solutions‑focused approach. Keep residents informed as work progresses, including any changes to timing or additional repairs required. Complete work respectfully, minimizing disruption and leaving residents’ homes clean and orderly. Work closely with the site team to deliver a consistent and positive resident experience. Demonstrate integrity and the company’s core values in all interactions.
• Maintenance & Building Operations Proactively inspect building systems, common areas and amenity spaces, addressing or escalating deficiencies and supporting RentSafe and other property compliance requirements. Respond to maintenance requests within the established 24‑hour response standard, diagnosing and completing repairs involving plumbing, electrical, mechanical, HVAC and carpentry, as well as drywall, painting, flooring and cabinetry. Complete and track suite turnovers to Class A standards, coordinating repairs, fixture replacement, cleaning and final quality checks to ensure suites are move‑in ready on schedule. Participate in the rotating on‑call schedule and respond to after‑hours property emergencies. Coordinate external contractors and monitor their work to ensure expected quality and timelines are met.
• Health & Safety Follow established safe work practices, Personal Protective Equipment requirements and company procedures in accordance with applicable legislation, including the Ontario Fire Code and Occupational Health and Safety Act. Identify and respond to hazards, damaged equipment and other safety concerns, while ensuring contractors and vendors comply with site health and safety requirements. Participate in Joint Health and Safety Committee initiatives and other workplace safety activities as required.
• Administration & Reporting Maintain accurate and timely records of service requests, inspections, completed work and outstanding repairs in the Resident App and other required systems. Assist with purchase orders and invoice follow‑up for maintenance‑related parts, supplies and services.

Qualifications

• Strong customer service and communication skills, with a professional and respectful approach to working with residents, colleagues and people from a range of backgrounds. Ability to work independently, exercise sound judgment and manage changing priorities. A keen eye for detail and a proactive approach to maintenance and quality. Working knowledge of Microsoft applications, including Teams, Excel and Outlook.

Minimum Requirements

• High school diploma or equivalent. Hands‑on experience completing building maintenance and repairs involving plumbing, electrical, mechanical or HVAC systems, along with general renovation work. Availability to work onsite, accommodate flexible hours and participate in a rotating on‑call schedule.

Preferred Attributes

• College diploma, apprenticeship training or trades certification in a related field. Experience using maintenance management, customer database or resident communication systems.

Work Schedule

This is an onsite role based at the property. The schedule includes participation in a rotating on‑call schedule for after‑hours emergencies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including: Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch. Regularly required to climb and descend stairs and ladders. Regularly lift, carry, and move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception. Frequently required to sit, talk, and hear. If driving a company‑provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

Salary Range

• Placement within this compensation range will be determined by the candidate’s knowledge, experience and skills. $50,890.00 - $67,450.00 This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive. We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process.

Tricon is an owner, operator and developer of single‑family rental homes in the U.S. and multi‑family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high‑quality rental housing options for families across the United States and Canada through our technology‑enabled operating platform and dedicated on‑ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.