Maintenance Technician - Cherry House (Canary Landing)

tricon; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

Tricon is seeking a Maintenance Technician for Cherry House at Canary Landing in Toronto. You will respond to resident maintenance requests, perform repairs and support day-to-day operations to ensure a high-quality living environment.

Working onsite, you will proactively inspect building systems, coordinate with residents and the site team, and help maintain Class A standards while prioritizing safety and customer service.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and manage changing priorities.
• Detail-oriented with proactive maintenance approach.
• Proficient in Microsoft Office (Teams, Excel, Outlook).

Responsibilities

• Provide responsive resident maintenance service and own requests.
• Keep residents informed as work progresses and changes arise.
• Complete work respectfully, leaving homes clean and orderly.
• Coordinate with site team to deliver a positive resident experience.
• Follow safe work practices and company procedures.

Skills

Customer service

Communication

Independent work

Attention to detail

Education

High school diploma or equivalent

Trades certification / related college diploma

Tools

Microsoft Office

Job description

Founded in 1988, and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living - Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto .

The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents' homes and shared spaces well maintained. Combining hands-on technical expertise with a strong customer service mindset, they respond to maintenance requests, completes repairs and supports the reliable day-to-day operation of the property.

Working closely with residents and the site team, the Maintenance Technician takes ownership of each service request from assessment through completion. They take pride in the quality of their work and understand the impact dependable service has on the community.

Cherry House at Canary Landing is a luxury rental apartment community in Toronto's vibrant Canary District, featuring thoughtfully designed suites and resort-inspired amenities. Steps from Corktown Common, the Distillery District and downtown, it offers a welcoming lifestyle with convenient access to the city and nearby green space.

Essential Duties and Responsibilities

Resident Experience & Customer Service

• Provide responsive service, take ownership of resident maintenance requests and address questions with a practical, solutions-focused approach.
• Keep residents informed as work progresses, including any changes to timing or additional repairs required.
• Complete work respectfully, minimizing disruption and leaving residents' homes clean and orderly.
• Work closely with the site team to deliver a consistent and positive resident experience.
• Demonstrate integrity and the company's core values in all interactions.

Maintenance & Building Operations

• Proactively inspect building systems, common areas and amenity spaces, addressing or escalating deficiencies and supporting RentSafe and other property compliance requirements.
• Respond to maintenance requests within the established 24-hour response standard, diagnosing and completing repairs involving plumbing, electrical, mechanical, HVAC and carpentry, as well as drywall, painting, flooring and cabinetry.
• Complete and track suite turnovers to Class A standards, coordinating repairs, fixture replacement, cleaning and final quality checks to ensure suites are move-in ready on schedule.
• Participate in the rotating on-call schedule and respond to after-hours property emergencies.
• Coordinate external contractors and monitor their work to ensure expected quality and timelines are met.

Health & Safety

• Follow established safe work practices, Personal Protective Equipment requirements and company procedures in accordance with applicable legislation, including the Ontario Fire Code and Occupational Health and Safety Act.
• Identify and respond to hazards, damaged equipment and other safety concerns, while ensuring contractors and vendors comply with site health and safety requirements.
• Participate in Joint Health and Safety Committee initiatives and other workplace safety activities as required.

Administration & Reporting

• Maintain accurate and timely records of service requests, inspections, completed work and outstanding repairs in the Resident App and other required systems.
• Assist with purchase orders and invoice follow-up for maintenance-related parts, supplies and services.

Qualifications

• Strong customer service and communication skills, with a professional and respectful approach to working with residents, colleagues and people from a range of backgrounds.
• Ability to work independently, exercise sound judgment and manage changing priorities.
• A keen eye for detail and a proactive approach to maintenance and quality.
• Working knowledge of Microsoft applications, including Teams, Excel and Outlook.

Minimum Requirements

• High school diploma or equivalent.
• Hands-on experience completing building maintenance and repairs involving plumbing, electrical, mechanical or HVAC systems, along with general renovation work.
• Availability to work onsite, accommodate flexible hours and participate in a rotating on-call schedule.

Preferred Attributes

• College diploma, apprenticeship training or trades certification in a related field.
• Experience using maintenance management, customer database or resident communication systems.

Work Schedule: This role is based onsite and requires flexibility