Maintenance Team Lead

Hazelview Properties; Saskatoon; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Site Maintenance Team Leader to oversee property maintenance and ensure high-quality service delivery. In this role, you will manage a dedicated team, respond to urgent resident issues, and maintain operational excellence through effective leadership and communication. The ideal candidate will have a strong background in maintenance operations, excellent problem-solving abilities, and a commitment to customer service. Join a forward-thinking company that values diversity and inclusion, and contribute to creating thriving communities where residents feel at home.

Qualifications

• 5+ years of experience in maintenance with some management experience.
• Valid driver's license and ability to work on-call for emergencies.

Responsibilities

• Oversee site maintenance team and ensure quality service to residents.
• Respond quickly to resident issues and manage work orders efficiently.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Time Management

Flexibility

Education

High School Diploma

Tools

Basic Hand Tools

Power Tools

Job description

Saskatoon Regional Office
241 Willis Crescent
Saskatoon, SK S7T0Y1, CAN

The Site Maintenance team leader will oversee the properties and site maintenance associates (live-in and/or live-out) assigned to them. They support and follow up on the completion of daily work orders by the site maintenance team members by prioritizing, monitoring, and evaluating the quality of minor maintenance activities such as plumbing, electrical, carpentry, painting, and small special projects. The Maintenance Team Lead is available to respond to on-call emergency situations and to train/coach newly hired and current maintenance team members to ensure the standardization of our processes and provide high-level service to our residents.

KEY RESPONSIBILITIES

Maintenance Operations

• Ensure that a higher level of cooperation, service and support is provided to residents, as well as site and regional teams.
• Respond quickly to resident issues and service requests.
• Responsible for the day-to-day management of the site maintenance team, directing work and managing the performance and productivity of the team.
• Support Regional maintenance manager with various assigned tasks including special repairs and projects, scope of work, costing, bidding and cost analysis as required.
• Oversee, support and follow up on the work order process, submitted to the maintenance team by paper, through the maintenance management system or any other technology tools.
• Assist with vendor management and relationships to ensure quality control and other requirements such as scheduling, monitoring of contractors working on site.
• Perform routine maintenance repairs, including plumbing, electrical, carpentry, and general maintenance and any other maintenance activity required to complete requests of service while providing good customer service.
• Intervene in urgent situations and help with complex tasks, resolve problems, determine the cause and the appropriate solution.
• Perform regular inspections of related buildings and see to the correction of deficiencies.
• Maintain regular and timely documentation of maintenance team activities to ensure maximum productivity.
• Maintain health and safety rules as well as other company policies.
• Follow health and safety procedures that ensure the use of mandatory safety equipment and identify unsafe practices and conditions while maintaining a safe work environment.

Leadership & People Management:

• Responsible for planning, assigning and directing work; for interviewing and training Site Maintenance Team Members; Team Member relations; mentoring and coaching.
• Evaluate, train, supervise and develop team members in relation to usual maintenance repairs, particularly in terms of plumbing, electricity, carpentry and general maintenance and any other maintenance activity necessary to carry out service requests while providing good customer service.
• Analyze and resolve work problems, or assist Team Members in solving their work-related problems.
• Initiate or suggest plans to motivate site maintenance team to achieve work goals.

JOB REQUIREMENTS

Education and Experience:

• Hold a high school or general education diploma.
• 5 or more years of experience in a related field, with some experience in a management role.
• Must have a valid driver's license and own a vehicle.
• Flexibility to work on call if emergencies arise outside of working hours.
• Proficiency in basic hand and power tools.
• Knowledge of plumbing, electrical, drywall, carpentry, painting, mechanical and HVAC systems, etc.
• Certification or permit for one of the professional trades is an important asset.
• Computer literacy and technical skills in this area.
• Experience in budget management and expense tracking is an asset.
• WHMIS certification is an asset.

Qualifications:

• Excellent communication skills are required. Ability to speak other languages is considered an asset.
• Actively champion diversity and inclusion.
• Commitment to providing impeccable customer service.
• Professional attitude and strong communication skills.
• Ability to listen attentively, understand well and solve problems adequately.
• Ability to work and act independently, using judgment when assessing difficult situations.
• Excellent problem-solving skills.
• Motivated person with a courteous attitude, ready to take up challenges and aware that any task is important.
• Superior organizational and time management skills and the ability to multitask / prioritize while working to tight deadlines.
• High and recognized level of integrity, diplomacy, discretion, and confidentiality.
• Available to move between the different properties in the portfolio.

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability