Mail Clerk

City of Toronto; Toronto; On-site; CAD 39,000 - 44,000; Full time

Job summary

The Toronto Transit Commission (TTC) invites applications for a Mail Clerk to support mail distribution, courier services, and delivery of printed materials across TTC locations, reporting to the Manager, Printing Services. This role involves independent work along established routes to ensure timely, secure delivery of business-critical items while providing excellent customer service.

You will operate TTC vehicles, maintain delivery records, and ensure accuracy of deliveries.

Qualifications

• Completion of secondary school education or an equivalent combination of education, training, and experience.

Responsibilities

• Collect, sort, process, and distribute incoming and outgoing mail, packages, payroll materials, and other business-critical documents across TTC locations according to established schedules.
• Safely operate a TTC vehicle to transport time-sensitive, confidential, valuable, and registered materials throughout the City of Toronto.
• Provide courier and delivery services, including maintaining delivery records, obtaining proof of delivery, and ensuring materials reach intended recipients accurately and on time.
• Transport lost articles from TTC divisions to the Lost Articles Office, ensuring all items are handled with care, security, and accountability.
• Support Printing Services by printing, loading, transporting, and distributing printed materials, packages, and supplies to departments across the organization.
• Organize delivery routes, sort materials, and prepare shipments to support efficient and reliable distribution operations.
• Liaise with employees and departments across the TTC to coordinate deliveries and respond to routine service requests.
• Operate mail processing equipment and maintain knowledge of applicable postal regulations, procedures, and delivery practices.
• Provide backup support to other Mail Clerks and assist with additional departmental responsibilities as required.
• Work outdoors and in varying weather conditions as needed to fulfill operational requirements.
• Demonstrate a strong commitment to safety, customer service, inclusion, and respectful workplace practices in all aspects of the role.

Skills

Use office technology, software and.

Maintain documentation and historical

Create, document, and manage

Education

Completion of secondary school education

Job description

Requisition ID: 13623

Number of Vacancies: 1

Department: Marketing and Customer Experience - Mail Services

Salary Information: $ 28.29 - $ 31.64 hourly hourly

Pay Scale Group: 03SA

Employment Type: Temporary - Up to 8 months

Vacancy: Existing

Weekly Hours: 40

Off Days: Sat Sun

Shift: Day

Posted On: Monday, September 21, 2026

Last Day to Apply: Friday, September 28, 2026

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The TTC has a great temporary opportunity available! Join a team that helps keep the TTC running smoothly by providing reliable delivery, exceptional service, and operational support in the role of Mail Clerk.

What You Will Do

The Mail Clerk plays a key role in supporting the efficient movement of information, materials, and supplies across TTC locations. Reporting to the Manager, Printing Services, this position is responsible for mail distribution, courier services, transportation of lost articles, and delivery of packages and printed materials. Working independently along established routes, the Mail Clerk helps ensure the timely, secure, and accurate delivery of business-critical items while providing excellent customer service and maintaining a strong commitment to safety.

In this role, you will:

• Collect, sort, process, and distribute incoming and outgoing mail, packages, payroll materials, and other business-critical documents across TTC locations according to established schedules.
• Safely operate a TTC vehicle to transport time-sensitive, confidential, valuable, and registered materials throughout the City of Toronto.
• Provide courier and delivery services, including maintaining delivery records, obtaining proof of delivery, and ensuring materials reach intended recipients accurately and on time.
• Transport lost articles from TTC divisions to the Lost Articles Office, ensuring all items are handled with care, security, and accountability.
• Support Printing Services by printing, loading, transporting, and distributing printed materials, packages, and supplies to departments across the organization.
• Organize delivery routes, sort materials, and prepare shipments to support efficient and reliable distribution operations.
• Liaise with employees and departments across the TTC to coordinate deliveries and respond to routine service requests.
• Operate mail processing equipment and maintain knowledge of applicable postal regulations, procedures, and delivery practices.
• Provide backup support to other Mail Clerks and assist with additional departmental responsibilities as required.
• Work outdoors and in varying weather conditions as needed to fulfill operational requirements.
• Demonstrate a strong commitment to safety, customer service, inclusion, and respectful workplace practices in all aspects of the role.

What Skills Do You Bring?

• Use office technology, software and applications
• Maintain documentation and historical records
• Create, document, and manage information and records

What Qualifications Do You Bring?

• Completion of secondary school education or an equivalent combination of education, training, and experience.
• A valid, non-probationary Ontario Class G driver's licence in good standing. A licence in good standing is defined as a driver's abstract free of convictions, demerit points, suspensions, collisions, and reportable accidents.
• Ability to successfully complete TTC vehicle operation training and Defensive Driving training for non-revenue operations.
• Experience delivering mail, packages, materials, or providing courier services in a customer-focused environment is considered an asset.
• Strong organizational skills with the ability to prioritize tasks, follow established schedules, and manage multiple deliveries efficiently.
• Ability to lift, carry, and transport mail, parcels, and boxes weighing up to 25 lbs.
• Ability to perform the physical requirements of the role, including frequent walking, standing, and stair climbing throughout the workday.
• Strong attention to detail and visual accuracy when sorting mail, processing deliveries, and meeting established service standards.
• Demonstrated ability to handle confidential and sensitive materials with discretion and professionalism.
• Basic computer proficiency and experience using common office technology and equipment.
• Knowledge of Toronto roadways, TTC locations, and facilities is considered an asset.
• Strong communication and interpersonal skills, with the ability to provide excellent customer service and work effectively with employees across the organization.
• Demonstrated commitment to safety, inclusion, customer service excellence, and respectful workplace practices.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.