Coordinator, Investigative Services

City of Toronto; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Pension plan

Health, dental, vision

Hybrid work model

Professional development opportunities

Job summary

The Toronto Transit Commission (TTC) is seeking a Coordinator, Investigative Services to join the Investigative Services team. You will manage payroll, purchasing, budget monitoring and prepare reports to support departmental operations.

You will coordinate office procedures, provide guidance to staff and handle confidential matters with discretion; participation in the Customer Service Ambassador Program is expected.

Qualifications

• Educational background in Administration or equivalent; knowledge of budget and financial monitoring and record-keeping.
• Sound judgement with strong organizational and analytical skills; excellent verbal and written communication.
• Proficiency with Word, Excel, PowerPoint and Access; familiarity with internal mainframe databases.
• Ability to coordinate special projects and manage sensitive, confidential information.

Responsibilities

• Develop, coordinate and administer programs and activities for the Investigative Services department.
• Oversee payroll administration, purchase orders, and monitoring of budgeted expenses.
• Verify and approve invoices; compile statistics and information on departmental operations.
• Participate in TTC's Customer Service Ambassador Program.

Skills

Plan and organize activities

Communication across media

Laws and regulations knowledge

Documentation and records

Analytical skills

Office software proficiency

Administrative policies comprehension

Education

College diploma or university degree in Administration

Tools

Excel

Word

PowerPoint

Access

Mainframe databases

Job description

Requisition ID13571-Posted08/27/2026-Legal (20000045)-Investigative Services (30000055)-Job Opportunity

Requisition ID: 13571
Number of Vacancies: 1
Department: Legal (20000045) - Investigative Services (30000055)
Salary Information: $80,353.00 - $100,445.80
Pay Scale Group: 7SA
Employment Type: Regular Full Time
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Sat/Sun Shift: Day
Posted On: August 27, 2026 Last Day to Apply :September 8, 2026 Reports to: Director, Investigative Services

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Our Investigative Services Department is seeking a Coordinator, Investigative Services to join their team!

What You Will Do

Reporting to the Director, Investigative Services, you are responsible for developing, coordinating, maintaining, enforcing and administering the TTC’s: Non-Employee Transportation Pass program for Councillors, Contractor Services, ACAT and CNIB and; Property Permit Program. As Coordinator Investigative Services, you are also responsible for coordinating office operations and procedures in order to ensure organization and effectiveness, providing guidance and direction to departmental staff regarding administrative functions. To this end, you will perform departmental payroll administration, purchase orders, monitoring of budgeted expenses, monthly reports, inventory, etc. You are also responsible for providing various administrative services for the Director- Investigative Services, and other departmental managers and staff as assigned.

• You will prepare and process all cheque requests and documentation.
• Ensure the provision of efficient office operations and procedures with the co-ordination and administration of programs, initiatives and activities for the Investigative Services department.
• As Coordinator Investigative Services, you will verify and approve invoices, research, identify, compile, analyze and prepare statistics and information related to departmental operations.
• You will be required to participate in the TTC's Customer Service Ambassador Program.

What Skills Do You Bring?

• Plan and organize activities / projects to meet section and organizational goals
• Communicate in a variety of mediums
• Understand and apply relevant laws and regulations
• Maintain documentation and historical records
• Apply analytical skills
• Use office technology, software and applications
• Understand and apply administrative policies, processes, and procedures

What Qualifications Do You Bring?

• Your educational background including completion of a college diploma or university degree in a related discipline (eg. Administration) or combination of education, training and/or experience deemed to be equivalent is integral and will contribute to the success of this role.
  Your application will demonstrate good knowledge of budget preparation/control principles and practices; financial monitoring and record-keeping practices; research methods and techniques.
• Must possess sound judgement; well-developed organizational and analytical skills; excellent interpersonal, verbal and written communication skills to deal with people at various levels.
• Your application will demonstrate proficiency in the use of computers and applications in the preparation of various spreadsheets, databases and word processing applications related to the work (e.g. Word, Excel, PowerPoint, and Access as well as internal mainframe databases).
• Your ability to coordinate special projects is required.
• Must have demonstrated experience managing and maintaining sensitive and confidential matters.
  

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.