Manager, Human Rights

City of Toronto; Toronto; Hybrid; CAD 130,000 - 162,000; Full time

Benefits offered by this job

Hybrid work approach

TTC defined pension plan

Health, dental, vision and more

Professional development opportunities

Job summary

The Toronto Transit Commission (TTC) is seeking a Manager, Human Rights to lead a team of Human Rights Investigators-Advisors and guide resolution of complex complaints under OHRC and AODA. You will supervise investigations, deliver training, and develop dispute-resolution strategies while promoting an inclusive workplace.

You will report to the Director, Human Rights and Investigations and ensure compliance with TTC policies, equity commitments, and applicable legislation, with a focus on

Qualifications

• Specialized expertise in human rights, equity and inclusion policies.
• Strong knowledge of OHRC, AODA and related legislation.
• Experience in interviewing, investigations and research in workplace contexts.

Responsibilities

• Plan, coordinate, supervise and direct work within area of responsibility.
• Provide education through training programs or learning sessions.
• Support internal/external parties with regard to area of responsibility.
• Develop and implement dispute resolution strategies for mediations/arbitrations.
• Provide information and advice on area of expertise.
• Document key workforce information and share with related parties.

Skills

Specialized expertise

Laws & regulations

Presentations

Office software

Planning & organizing

Conflict management

Education

Post-secondary education in related field

Job description

Career Opportunities: Manager, Human Rights (13660)

Requisition ID13660-Posted09/14/2026-Human Rights & Investigations (20000019)-Human Rights (30000048)-Job Opportunity

Requisition ID: 13660
Number of Vacancies: 1
Department: Human Rights & Investigations (20000019) - Human Rights (30000048)
Salary Information: $129,693.20 - $162,089.20
Pay Scale Group: 11SA
Employment Type: Regular Full-Time
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Sat, Sun Shift: Day
Posted On: September14, 2026
Last Day to Apply: September 23, 2026
Reports to: Director, Human Rights and Investigations

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Our Human Rights & Investigations Department is seeking a Manager, Human Rights to join their team!

What You Will Do?

Reporting to the Director, Human Rights and Investigations, you will provide day-to-day leadership and guidance to a team of Human Rights Investigators-Advisors including mentorship and evaluating their performance. The team’s mandate is to support TTC management, staff, unionized employees, and customers on a wide variety of human rights, accommodation, accessibility, and workplace violence related issues including allegations of misconduct. As Manager, Human Rights, you may be required to investigate, analyze, and resolve the more complex complaints, mediations, and applications regarding alleged contraventions and/or violations of human rights-related policies, regulations, acts, and other legislation. You will also contribute to the development and delivery of various education/training programs.

• You will plan, coordinate, supervise, and direct work or processes within area of responsibility.
• Provide education through training programs or learning sessions to educate clients or staff.
• Provide support and assistance to internal and/or external parties with regard to area of responsibility.
• You will identify, develop, and implement dispute resolution strategies in response to mediations, arbitrations, and/or other issues.
• Provide information and/or advice with regard to area of expertise and responsibility.
• Record and document key information within area of responsibility (workforce reports, analyses, statistics, etc.) and provide to related parties or store appropriately.
• As Manager, Human Rights you will develop standards for and measure performance of staff as required for the role.
• Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

What Skills Do You Bring?

• Demonstrate specialized expertise and knowledge in the assigned field
• Understand and apply relevant laws and regulations
• Create and deliver presentations in various formats
• Use office technology, software and applications
• Plan and organize activities / projects to meet section and organizational goals
• Manage conflict

What Qualifications Do You Bring?

• Your educational background including completion of a post-secondary education in a related field (e.g. Diversity and Human Rights, Law, Labour Relations, Public Policy and Administration, Social Work, Social Studies, etc.), combined with directly related work experience is integral and will contribute to the success in this role.
• Thorough knowledge of the Code, the Human Rights Tribunal of Ontario’s procedures, OHSA, the AODA and other relevant legislation combined with a strong knowledge of equity principles and jurisprudence related to human rights, diversity and inclusion principles is required.\
• Your application will also demonstrate knowledge, involvement and familiarity with the history of and barriers faced by racialized, Indigenous and Black communities due to racism and anti-Black racism, issues of equity, and systemic change.
• Extensive interviewing, investigative and research skills and experience, particularly in workplace conduct investigations is required.
• Strong conflict resolution/mediation skills and experience.
• Experience leading and managing a team of employees is required.
• Your ability to manage conflict and conduct mediation and other forms of alternative dispute resolution is required.

We We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.