Senior Advisor, Transportation Performance

City of Toronto; Toronto; Hybrid; CAD 116,000 - 145,000; Full time

Benefits offered by this job

Diversity & inclusion

Professional development

Job summary

The City of Toronto is seeking a Senior Advisor, Transportation Performance to support the Transportation Strategy and Operations group. You will analyze service reliability data across bus, subway, streetcar, and Wheel-Trans operations and translate findings into actionable insights for management.

Responsibilities include developing a Performance Management Framework, dashboards, and performance measures while mentoring junior staff and ensuring compliance with safety and quality standards.

Qualifications

• Experience leveraging data to develop operationally sound and cost-benefit sensible action plans.
• Demonstrated ability to analyse and integrate large amounts of data from various sources.
• Comprehensive knowledge of streetcar, bus and subway transportation principles.
• Knowledge of relevant legislation and budgetary principles.

Responsibilities

• Monitor operational performance and service reliability, identify issues, and prepare action plans.
• Develop dashboards and performance metrics for surface and subway operations.
• Provide guidance to management on performance techniques and strategies.
• Deliver analyses that are scalable and reproducible for senior management.

Skills

Analytical skills

Data analysis

Excel

PowerBI

Statistical analyses

Data visualization

Independent work

Communication

Education

University degree or college diploma in related discipline

Tools

Microsoft Excel

PowerBI

ArcGIS

DataBricks

Python

SQL

R

VBA

Job description

Career Opportunities: Senior Advisor, Transportation Performance (13659)

Requisition ID13659-Posted09/23/2026-Transportation Strategy and Support (20001207)-Operational Performance (30000530)-Job Opportunity

Requisition ID: 13659
Number of Vacancies: 1
Department: Transportation Strategy and Support (20001207) - Operational Performance (30000530)
Salary Information: $115,570.00 - $144,526.20
Pay Scale Group: 10SA (CAN/S/J/10SA)
Employment Type: Temporary until approximately April 29, 2028 (Hybrid)
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Saturday & Sunday Shift: Day
Posted On: September 23, 2026
Last Day to Apply: September 29, 2026
Reports to: Manager, Operational Performance

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Looking for a new and exciting job opportunity? We are looking for a Senior Advisor, Transportation Performance to join our team!

As a Senior Advisor, Transportation Performance you will be responsible for supporting the Transportation Group with respect to service reliability and performance initiatives. You will work with operations, safety and customer experience data related to bus, subway, streetcar and Wheel-Trans operations to provide strategic assistance to Management with respect to service performance issues and bringing forward strategic and innovative solutions. Leading the development and delivery of service reliability initiatives as well as transforming data analyses into operational strategies and actionable insights.

What You Will Do

• Closely monitor operational performance and service reliability, identify existing and emerging issues, investigate root causes and prepare action plans for addressing them.
• Support the development and management of a comprehensive Performance Management Framework for surface and subway operations, including the development of dashboards and operational performance metrics.
• Provide assistance and advice to Divisional and Transit Operations Management with respect to operational performance techniques and strategies. This includes the identification of operational challenges and preparing action plans and recommendations for addressing them.
• Provide mentorship, support, technical guidance and subject matter expertise to support the Analyst, Transportation Performance and Advisors, Transportation Performance, in delivering holistic, accurate and actionable analyses that are scalable and easy to reproduce.
• Develop and support the implementation of standards, programs and procedures designed to ensure Operator compliance with established schedule adherence expectations.
• Apply expertise in transit operations, quantitative data analysis, data mining and data visualization to help understand, quantify and communicate operational performance problems and solutions.
• Providing feedback to the Service Planning & Scheduling department on service plans that balance operational and customer improvements and objectives.
• Identify process gaps and business improvement opportunities by reviewing dashboards and deep diving into untapped data.
• Conducts and/or directs various analyses and cost/benefit studies of operations, including interpreting results of studies as well as developing and recommending alternatives to correct deficiencies and improve operational efficiency.
• Prepares and monitors performance measures for various aspects of the business to ensure safety, efficiency and quality of services provided.
• Recommends priorities and assists departmental staff with respect to critical areas for improvement.
• Represent the section on internal and external committees and deliver reports and presentations to senior management and external stakeholders.
• Research information and develops reports and presentations to outline and clarify complex operational performance-related issues.
• Integrate and articulate complex data analyses and insights into a clear and simple format to support Senior Management in making decisions.
• Participation in the TTC Customer Service Ambassador Program.
• Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.

What Skills Do You Bring?

• Apply analytical skills
• Apply the principles and practices of quality assurance
• Demonstrate knowledge of the industry and / or sector
• Gather information and conduct research
• Perform relevant mathematical calculations and statistical analyses
• Plan and organize activities / projects to meet section and organizational goals
• Provide specialized consultation
• Use office technology, software and applications

What Qualifications Do You Bring?

• A University Degree, or College Diploma in a related discipline (i.e., Business Administration, Statistics, Planning, Geography) or a combination of education, training, and experience deemed to be equivalent (combined with a few years of similar or related work experience).
• Experience leveraging data to develop operationally sound and cost-benefit sensible action plans.
• Demonstrated ability to analyse and integrate large amounts of data from various sources.
• Comprehensive knowledge of streetcar, bus and subway transportation principles, and the operations of the Streetcar, Bus and Subway Transportation Departments;
• Sound knowledge of relevant government legislation (e.g. Occupational Health and Safety Act, Human Rights Code, etc.) and an extensive body of rules, procedures and operational issues related to areas of responsibility;
• Good knowledge of budgetary principles, research methods and techniques.
• Sound judgement; superior oral communication and writing skills; good public speaking and presentation skills; excellent administrative, investigative, analytical and problem-solving skills; well-developed organizational and interpersonal skills;
• Ability to develop, recommend and implement operation and administrative policies, procedures, standards, rules and performance measures;
• Ability to track multiple projects and make sound business decisions in a timely fashion to adapt to changing situations;
• Must have sound knowledge of statistical methods and techniques.
• Must have experience working with large volumes of data.
• Strong working knowledge of Microsoft Excel.
• Knowledge of at least one interactive data visualization software (e.g. MicroStrategy, PowerBI).
• Must be able to work independently and within a team environment.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Must have, or must develop, a knowledge of corporate and departmental policies and procedures applicable to the work performed.
• Experience using ArcGIS is considered an asset.
• Experience using DataBricks as well ability to code in Python, SQL, R and VBA is considered an asset.
• Experience in the public transportation industry is considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.