Machine Monitoring Specialist

Brandt; Regina; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Career advancement

Benefits coverage

Retirement planning

Job summary

Brandt is seeking a Monitoring Center Technician in Regina, Saskatchewan, to join our full-time team. You will monitor machine alerts across multiple software platforms, research activity, and communicate recommended actions to service departments and customers.

You will also generate health fleet reports, support telematics, and assist in maintaining Brandt’s monitoring systems. Travel may be required as needed, and Brandt offers competitive pay, continuous learning, advancement opportunities,

Qualifications

• Strong background in computer applications and analytics.
• Knowledge of heavy equipment & dealership service departments.
• Ability to filter and correlate data sources to create an accurate recommendation.
• Bilingual is an asset but not required.

Responsibilities

• Monitor alerts received from machines through various software platforms.
• Investigate and research machine activity and provide recommendation of action.
• Effectively communicate the appropriate actions to the Service Departments or customers via telephone, e-mail or ticketing system.
• Follow up on previous recommendation to ensure problem resolution and identify learning opportunities.
• Provide health fleet reports to convey value provided.
• Communicate effectively to customers, Brandt service, sales and support staff.
• Understand and support telematics and monitoring systems for our customers and Brandt.
• Meet MMS KPI’s for the Machine Monitoring Center.
• Be proficient in all technology platforms under the Brandt umbrella.
• Other duties may be assigned.

Skills

Analytics

Data interpretation

Communication skills

Heavy equipment knowledge

Job description

HWY 1 East
BOX 3856
Regina, SK S4P3R8, CAN

• Trades and Manufacturing
• Full-Time
• Requisition #: MACHI002547

Description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Monitor alerts received from machines through various software platforms
• Investigate and research machine activity and provide recommendation of action
• Effectively communicate the appropriate actions to the Service Departments or customers via telephone, e-mail or ticketing system
• Follow up on previous recommendation to ensure problem resolution and identify learning opportunities
• Provide health fleet reports to convey value provided.
• Communicate effectively to customers, Brandt service, sales and support staff.
• Understand and support telematics and monitoring systems for our customers and Brandt.
• Meet MMS KPI’s for the Machine Monitoring Center
• Be proficient in all technology platforms under the Brandt umbrella
• Other duties may be assigned

What We Look For

• Strong background in computer applications and analytics
• Knowledge of the heavy equipment & dealership service departments
• Ability to filter and correlate the different data source to create an accurate recommendation.
• Knowledge of machine application, design, functionality and understanding the environmental effect on the equipment performance
• Understand effective inspection process and equipment lifecycle planning
• Bilingual is an asset but not required
• Travel may be required

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Advancement opportunities within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.