Luxury Sales Associate — Clienteling & Omnichannel

Coach; Burlington; On-site; CAD 23,419 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in Canada to deliver an elevated shopping experience, meet personal and store sales goals, and support daily operations. You will blend luxury service with omni‑channel selling and teamwork to drive brand loyalty and revenue.

The role requires at least 1 year in luxury retail, strong English, POS experience, and comfort with social media. Flexible scheduling and cross‑functional collaboration are essential to success in a fast‑paced environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Luxury retail experience

Clienteling

English proficiency

POS operation

Social media savvy

Tools

POS system

iPad

Mobile POS

Job description

Coach is seeking a Sales Associate in Canada to deliver an elevated shopping experience, meet personal and store sales goals, and support daily operations. You will blend luxury service with omni‑channel selling and teamwork to drive brand loyalty and revenue.

The role requires at least 1 year in luxury retail, strong English, POS experience, and comfort with social media. Flexible scheduling and cross‑functional collaboration are essential to success in a fast‑paced environment.