Luxury Retail Store Manager: Lead Customer Experience

Tapestry; Richmond; Hybrid; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach Richmond Centre in Richmond, BC, is hiring a Store Manager to lead with purpose and drive a premium customer experience for the Coach brand. You will coach a diverse team, optimize store operations, and partner with the district to deliver sales, service, and profitability across channels.

We value leadership, clienteling, and an obsession with results, with flexibility to work busy weekends and holidays in a fast-paced luxury retail environment.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• Passion for leading people and building strong, motivated teams.
• Deep commitment to delivering best-in-class customer experiences reflecting Coach’s heritage.
• Strong English language proficiency.

Responsibilities

• Lead store to drive sales, profitability, and productivity across channels.
• Execute strategic business plans while adapting to local market trends.
• Deliver service-first culture with personalized clienteling and service excellence.
• Recruit, coach, and retain a diverse, high-performing team.

Skills

Leadership

People management

Customer focus

Retail coaching

Tools

Microsoft Office

Retail systems (labor, inventory, sales)

Job description

Coach Richmond Centre in Richmond, BC, is hiring a Store Manager to lead with purpose and drive a premium customer experience for the Coach brand. You will coach a diverse team, optimize store operations, and partner with the district to deliver sales, service, and profitability across channels.

We value leadership, clienteling, and an obsession with results, with flexibility to work busy weekends and holidays in a fast-paced luxury retail environment.