Luxury Retail Sales Leader: Build Winning Team

Holt Renfrew; Toronto; On-site; CAD 64,000 - 107,000; Full time

Benefits offered by this job

Employee discount

Pension

Health & dental benefits

Tuition assistance

Continuous learning and development

Job summary

Holt Renfrew in Canada is seeking a Sales Manager to lead a team of sellers, drive the customer experience, and achieve all sales targets. You will recruit, train, and coach staff while collaborating with other store managers to deliver seamless service and maintain luxury standards.

The role emphasizes driving sales, managing payroll, overseeing client base development, and implementing loyalty programs. Hiring range and benefits are provided, with a strong focus on growth and a premium

Qualifications

• 5+ years supervisory experience with accountability for driving sales.
• Proven track record of exceeding sales and profit targets.
• Retail selling experience in a luxury environment preferred.
• Entrepreneurial spirit.

Responsibilities

• Achieve sales targets for the area of responsibility.
• Achieve customer service targets and resolve difficult customer issues.
• Recruit, select, hire and on-board the best talent.
• Lead, motivate, and retain a team of high-performing employees.
• Work in collaboration with other store managers to deliver seamless sales/service to customers.
• Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success.
• Model leadership behaviours that promote a culture of open communication, employee development and trust.
• Maintain all Health & Safety practices to code.
• Oversee DSA/DSC program within the areas assigned; partner with vendor on PKs, goals, etc.
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees.
• Lead team to develop, maintain and grow an active store client base.
• Implement customer relationship and Loyalty management programming.
• Serve as MIC of the store as required.
• Maintain high standards of merchandise presentation at all times.
• Regularly evaluate inventory performance and develop strategies for improvement.
• Participate in and influence the development of store seasonal plans.
• Identify opportunities to drive business.
• Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs.
• Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service.
• Comply with all Health & Safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

Skills

Sales leadership

Customer service

Retail management

Team building

Job description

Holt Renfrew in Canada is seeking a Sales Manager to lead a team of sellers, drive the customer experience, and achieve all sales targets. You will recruit, train, and coach staff while collaborating with other store managers to deliver seamless service and maintain luxury standards.

The role emphasizes driving sales, managing payroll, overseeing client base development, and implementing loyalty programs. Hiring range and benefits are provided, with a strong focus on growth and a premium