Luxury Retail Keyholder — Lead & Style Concierge

SMCP NORTH AMERICA (US, CANADA); Toronto; On-site; CAD 28,000 - 31,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Job summary

SMCP North America is seeking a Retail Keyholder for Maje at Toronto Eaton Centre. You will support store leadership, open/close procedures, and deliver an exceptional customer experience daily, leveraging passion for fashion and strong service skills.

You’ll build lasting client relationships, provide styling advice, and motivate the team to meet sales goals while upholding brand values and inclusivity. Competitive pay and benefits accompany growth opportunities.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service in luxury retail.
• Excellent communication skills and a friendly, persuasive demeanor.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.

Skills

retail experience

customer service

supervisory

Job description

SMCP North America is seeking a Retail Keyholder for Maje at Toronto Eaton Centre. You will support store leadership, open/close procedures, and deliver an exceptional customer experience daily, leveraging passion for fashion and strong service skills.

You’ll build lasting client relationships, provide styling advice, and motivate the team to meet sales goals while upholding brand values and inclusivity. Competitive pay and benefits accompany growth opportunities.