Luxury Retail Assistant Store Manager – Team Leader

Coach; Mirabel; On-site; CAD 37,000 - 44,000; Full time

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales goals, delivering exceptional service, and developing a high-performing team on the floor and in-store operations.

You will lead by example, foster an inclusive, high-energy environment, recruit and coach staff, and execute omni-channel initiatives such as clienteling and virtual shopping to enhance the customer experience.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Excellent communication, problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support Store Manager in forecasting, planning, and category initiatives; monitor KPIs.
• Deliver Exceptional Service: Create an inclusive, high-energy environment meeting Coach Service standards; resolve customer issues promptly.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster collaboration and strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and data acquisition.
• Ensure Operational Excellence: Oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising.

Skills

Leadership

Customer focus

Communication

Problem solving

Conflict resolution

Omni-channel

Clienteling

Microsoft Office

Retail systems

Tools

Retail systems

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales goals, delivering exceptional service, and developing a high-performing team on the floor and in-store operations.

You will lead by example, foster an inclusive, high-energy environment, recruit and coach staff, and execute omni-channel initiatives such as clienteling and virtual shopping to enhance the customer experience.