Luxury Retail Assistant Store Manager

Longchamp; Vancouver; On-site; CAD 52,000 - 68,000; Full time

Job summary

Longchamp is seeking an Assistant Store Manager in Vancouver to support the Store Manager in directing client experiences, sales support, store operations, visual merchandising, and loss prevention. The role will assume Store Manager responsibilities when needed and drive the team to meet monthly sales targets.

You will lead daily tasks, train staff, manage scheduling, handle POS transactions, and monitor inventory with a focus on exceptional client service.

Qualifications

• High School Diploma or GED required; degree in Retail, Fashion or related field or equivalent experience preferred.
• Strong interpersonal skills with proven ability to manage and motivate a sales team.
• Familiar with store operations and POS systems; able to work in a fast-paced environment.

Responsibilities

• Lead and motivate the sales team to achieve monthly goals.
• Assist in scheduling, recruiting, training, and staff development.
• Perform daily cash handling, POS transactions, and bank deposits.
• Oversee inventory control, visual merchandising, and window displays.
• Assist Store Manager with communications with HQ and logistics teams.
• Maintain excellent customer service and handle customer inquiries and phone orders.

Skills

Staff management

Customer service

POS proficiency

Communication

Education

High School Diploma or GED

Retail/Fashion degree or related field

Tools

POS software

Microsoft Office

Job description

Management Reports To:

Store Manager

FLSA Status:

Non-Exempt

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Job Summary:

Successful Assistant Store Managers will assist the Store Manager in directing all activities related to client experiences, store sales support, store operations, visual merchandise, financial management, and loss prevention. The Assistant Store Manager will assume the Store Manager’s responsibilities when the Store Manager is not available.

• Leads by example to foster a positive work environment, promoting motivation and enhancing staff retention while minimizing turnover.
• Assists in the planning and assigning of sales team's daily tasks and goals.
• Perform Morning briefs to recap results and set the expectations for the day.
• Supports Store Manager with scheduling, recruiting, training, and staff development.
• Assists Store Manager in assessing staff’s performance.
• Confidently perform all POS transactions, including sales, returns, exchanges.
• Daily reconciliations, cash handling and assists with bank deposits.
• Execute the opening and closing of the store as necessary.
• Assist with the management of all office tasks including management of funds, receiving, inventory and may assist with payroll.
• Assists in monitoring sales performance, through the analysis and writing of weekly sales reports in partnership with Store Manager.
• Maintains adherence to all company policies and procedures.
• Meet and exceed monthly sales goal to maximize sales profitability.
• Ensure company's client experience meets expectations with Mystery shopping results.
• Actively promotes self-learning and further development through training.
• Ensure timely completion of training modules by all staff.
• Prioritize daily Clienteling time in-store with strategic client outreach for high sales conversion.
• Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers, and loss prevention).
• Provides support in answering incoming calls and processing phone orders.
• Maintains a high level of diligence in accurately tagging merchandise to uphold optimal inventory control standards.
• Maintains cleanliness and orderliness on the sales floor, adhering to the highest standards of organization and general housekeeping.
• Accurately and efficiently completes all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Maintains an awareness of all product knowledge, and merchandise care information.
• Assists in visual merchandising floor moves, window installations and, display maintenance.
• Assists in processing and replenishing merchandise while participating in receiving and monitoring floor inventory levels.
• Assists the Store Manager with communications with our Inventory Control Manager, Warehouse Distribution Center, Customer Service Manager and Global HQ regarding shipping & delivery information as needed.
• Strong interpersonal and communication skills, with proven track record of managing and motivating a sales team.
• Resolve employee issues in a timely and effective manner while SM is not available. Partner with HR team if necessary.
• Any other duties as assigned by Store Manager and/or Retail Director.
• Minimum Qualifications:
• High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience and education required.Knowledge, Skills and Abilities:
• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are implemented.
• Familiar with store operations.
• Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
• An organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation.
• Read and understand work-related materials.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Experience with researching and exploring new trends in the marketplace.
• May travel between boutiques as necessary for business reasons.
• Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
• Ability to read, count and write to accurately complete all documentation.
• Read and understand work-related materials.

Physical Demands & Working Conditions:

• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

The physical requirements of this position:

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

The visual acuity requirements including color, depth perception, and field of vision:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

The conditions the worker will be subject to in this position:

• The worker is subject to both environmental conditions: Activities occur inside and outside.
• Minimum of 5 years of successful experience as manager in luxury retail, overseeing a team of 7 or more people
• Demonstrate proficiency in inventory management, client experience enhancement, and visual merchandising techniques.
• Strong planning and organizational skills with a sense of priority for deadliners and exceptional attention to detail.
• Exhibit proficiency in Microsoft Office Suit. iPhone iOS, and various POS software.
• Strong interpersonal and communication skills, with proven track record of managing and motivating a sales team.