Front Desk Agent

SmartRecruiters, Inc.; Whistler Village; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Staff accommodation

Staff meals on shift

Employee travel program discounts

Job summary

Fairmont Chateau Whistler is seeking a Front Desk Agent to warmly greet guests, check them in, handle requests, and settle accounts while delivering exceptional service from arrival to departure.

The role is full-time and permanent, starting as soon as possible, with a starting hourly rate of 21.30 CAD and scheduled increases after 6 months and annually up to 3 years, reaching 25.90 CAD per hour. Prior front desk experience and Opera knowledge are advantageous.

Qualifications

• Previous front desk experience is required.
• Experience with Opera or related system is preferred.
• Service-focused personality is essential.
• Subsidized staff accommodation provided.
• Complimentary meals in staff cafeteria per shift.
• Access to Employee Travel Program with discounts on stays and F&B at Fairmont & Accor properties worldwide.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Maintain accurate records of daily transactions, including cash handling and balancing a float.
• Promote hotel services and upsell facilities to guests.
• Take initiative to add a personalized experience for guests.
• Promote hotel facilities and look for opportunities to enhance a guest’s stay through upselling.

Skills

Customer service

Teamwork

Under pressure

Communication

Tools

Opera PMS

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

This is a full-time, permanent position, starting as soon as possible.

Starting Rate of Pay:$21.30 per hour.We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90.

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90 per hour.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Prior experience working with Opera or a related system
• Previous front desk experience is required, previous customer service experience is an asset
• Service focused personality is essential
• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]