Guest Relations Manager (Parental Leave Contract | November 1, 2026 - October 31, 2027)

Fairmont; Vancouver; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Discounted rates at Accor hotels

Transit reimbursement program

Colleague dining program

Medical, dental and vision benefits

Pension Plan

Job summary

Fairmont Waterfront in Vancouver seeks a Guest Relations Manager for a parental leave contract. You will lead Front Office teams, handle guest concerns, and coordinate with Housekeeping and other departments to ensure exceptional experiences for guests.

The role requires a strong service mindset and proven leadership skills. You will actively promote loyalty programs and optimize room revenue through upsell initiatives while maintaining safety protocols and high service standards across the

Qualifications

• Degree or Diploma in Hospitality Management is an asset.
• Minimum of 2-year previous proven leadership experience.
• Knowledge of Opera Property Management System is an asset.

Responsibilities

• Lead and support all Front Office departments to ensure service standards.
• Address guest concerns promptly and coordinate with departments for memorable experiences.
• Utilize guest feedback to continuously improve service quality.
• Promote Accor Live Limitless to recruit loyalty members and drive room upsells.
• Review arrivals/departures and coordinate VIP and special requests with relevant teams.
• Coordinate with Housekeeping and Guest Services on arrivals, departures and lobby management.
• Communicate operational needs through briefings, emails and meetings.
• Balance rooms inventory to maximize revenue and optimize staffing and scheduling.

Skills

Passion for guest service

Excellent communication

Leadership experience

Highly organized

Guest service orientation

Education

Hospitality Management degree or diploma

Tools

Opera PMS

Job description

Guest Relations Manager (Parental Leave Contract | November 1, 2026 - October 31, 2027)

• Full-time
• Job-Category: Rooms
• Job Type: Temporary
• Job Schedule: Full-Time

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment- recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community
• Strong Culture of Belonging for the 2SLGBTQIA+ communityprovidingyear-round support,includinggender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program
• Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experiencestarting at $72,770

*full-time and part-time permanent status colleagues.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead and support all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, Guest Services, and Fairmont Gold, ensuring adherence to service standards and providing friendly, engaging service.
• Address guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences.
• Continuously seek and utilize guest feedback to improve service quality.
• Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
• Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
• Collaborate with Housekeeping and Guest Services on arrivals, departures, and lobby management, and oversee tours, groups, and conferences from a Front Desk perspective.
• Communicate operational needs and important information to teams through briefings, emails, and meetings.
• Maximize room revenue by balancing rooms inventory.
• Optimize productivity through effective staffing and scheduling.
• Coach and mentor Front Office colleagues in their personal and professional development.
• Act as an active member of the Emergency Response Team, including handling emergency procedures and fire panel management.
• Ensure a safe working environment by following and maintaining Health & Safety standards.
• Assist with special projects and tasks as assigned by the hotel leadership team.

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Minimum of 2-year previous proven leadership experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Opera Property Management System an asset
• Should possess or seek certification in basic First Aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.