Luxury Client Advisor & Personal Style Consultant

Max Mara Fashion Group; Toronto; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Transit and parking support

Job summary

MaxMara Canada is seeking a client experience-focused retail professional to deliver elevated service in a luxury setting. You will act as a trusted style advisor, support stylists, and fill in for store leadership when needed.

Build client relationships and drive loyalty through personalized, relationship-driven selling. Your role requires 2–4 years in luxury retail, excellent interpersonal skills, and the ability to thrive both independently and in a team.

Qualifications

• Minimum 2–4 years of retail experience, luxury retail strongly preferred.
• RTW and/or footwear experience a plus.
• Proven success in luxury or high-end retail environments.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently while thriving in a team-based environment.

Responsibilities

• Deliver an elevated, personalized client experience that reflects Bloomingdale’s service standards and MaxMara’s luxury positioning
• Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management
• Build client confidence through engaging, interactive, and relationship-driven selling experiences
• Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals
• Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity
• Anticipate client needs and exceed expectations without hesitation
• Consistently achieve or exceed individual and store sales goals, including all KPI targets
• Maximize every client interaction to drive long-term loyalty and repeat business
• Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives
• Foster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partners
• Support team success by sharing product knowledge, client insights, and best practices
• Adhere consistently to all company policies, procedures, and operational standards
• Demonstrate working knowledge of POS systems and retail tools
• Communicate store-related issues to the Store Manager when unable to resolve independently
• Perform opening and closing duties as required
• Utilize downtime effectively to support sales floor readiness, client follow-up, and operational needs
• Uphold accountability for safeguarding company assets and minimizing shrink
• Maintain a clean, organized, and visually elevated selling environment aligned with brand standards
• Ensure product presentation is consistently on brand and client ready
• Possess strong, up-to-date knowledge of all product categories to confidently advise clients

Skills

Interpersonal skills

Organizational skills

Communication skills

Teamwork

Tools

POS systems

Job description

MaxMara Canada is seeking a client experience-focused retail professional to deliver elevated service in a luxury setting. You will act as a trusted style advisor, support stylists, and fill in for store leadership when needed.

Build client relationships and drive loyalty through personalized, relationship-driven selling. Your role requires 2–4 years in luxury retail, excellent interpersonal skills, and the ability to thrive both independently and in a team.