Luxury Client Advisor - Elevate Client Experience

Loro Piana; Toronto; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Fertility support

Adoption reimbursement

Tuition reimbursement

401K match

Headspace mental health support

Product discount

LVMH discounts

Job summary

Loro Piana is seeking a Client Advisor to join our team in Toronto. You will drive sales growth, deliver exceptional service, and build lasting client relationships while representing the brand's luxury standards.

Requirements include 2+ years in luxury retail, strong product knowledge, and a passion for elevating the shopping experience with personalized service. This role emphasizes team collaboration, training support, and adherence to visual standards.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and drive growth in a team.
• Develop product knowledge to facilitate the sales process.
• Collaborate with team for a seamless shopping experience.
• Cultivate and maintain client relationships with after-sales support.
• Collect and update client information to tailor services.
• Actively engage with clients to promote products and drive sales growth.
• Oversee store displays to align with visual merchandising guidelines.
• Collaborate with leadership to improve sales performance.
• Identify opportunities to optimize sales and operations.
• Model company values on the floor.
• Coach staff on storytelling and service delivery.

Skills

Luxury retail experience

Customer service

Attention to detail

Teamwork

Client facing communication

Tools

Microsoft Office

SAP

Job description

Loro Piana is seeking a Client Advisor to join our team in Toronto. You will drive sales growth, deliver exceptional service, and build lasting client relationships while representing the brand's luxury standards.

Requirements include 2+ years in luxury retail, strong product knowledge, and a passion for elevating the shopping experience with personalized service. This role emphasizes team collaboration, training support, and adherence to visual standards.