Lux Spa Server - Fine Dining & Upsell Expert

Vintage Hotels; Caledon; On-site; CAD 30,000 - 39,000; Full time

Job summary

Millcroft Inn & Spa is seeking a Spa Server to join our growing team. This role focuses on delivering personalized, courteous service in a fine dining setting at our Millcroft property.

You will be responsible for upselling, maintaining table presentation, and handling transactions in a fast-paced environment. Qualified candidates have at least 2 years of fine dining serving experience, hold a valid Smart Serve certification, and demonstrate strong organization and communication skills.

Qualifications

• 2 years serving experience in a fine dining establishment
• Legal serving age for alcohol
• Excellent organization and communication skills

Responsibilities

• Provide personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Having exceptional food and wine knowledge
• Good communication with guests and team members
• Ensure exceptional service and table maintenance according to Standard Operating Procedures
• Assisting in opening and closing duties
• Create check, collect payment, and settle transactions following standard operating procedures
• Responsible for cash floats and deposits
• Wipe down table bases, dust window sills and wipe off chairs
• Having a thorough knowledge of Lais Hotel Properties' products and services
• Suggesting additional product and services meeting our Guests' specific preferences
• Assessing Guests' individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests' product or service needs
• Keeping service and restaurant area clean of debris
• Restocking of service areas
• Ensure dining room is ready and set for next shift
• All other duties as assigned

Skills

Guest service

Upselling

Communication

Teamwork

Cash handling

Education

Smart Serve certification

First Aid/CPR training

Job description

Millcroft Inn & Spa is seeking a Spa Server to join our growing team. This role focuses on delivering personalized, courteous service in a fine dining setting at our Millcroft property.

You will be responsible for upselling, maintaining table presentation, and handling transactions in a fast-paced environment. Qualified candidates have at least 2 years of fine dining serving experience, hold a valid Smart Serve certification, and demonstrate strong organization and communication skills.