Fine-Dining Spa Server: Guest Experience & Upsell Expert

Niagara's Finest; Caledon; On-site; CAD 28,000 - 42,000; Full time

Job summary

Millcroft Inn & Spa in Caledon, Ontario, is seeking a Spa Server to join our growing team. You will provide personalized, gracious service for guests ordering food and beverages in a fine dining setting.

Requirements include 2 years of fine dining serving experience, legal serving age for alcohol, and Smart Serve certification, along with excellent organization, communication, and upselling abilities. Accommodations are available during the recruitment process.

Qualifications

• 2 years serving experience in a fine dining establishment.
• Legal serving age for alcohol
• Excellent organization and communication skills

Responsibilities

• Provide personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Having exceptional food and wine knowledge
• Good communication with guests and team members
• Ensure exceptional service and table maintenance according to Standard Operating Procedures
• Assisting in opening and closing duties
• Create check, collect payment, and settle transactions following standard operating procedures
• Responsible for cash floats and deposits
• Wipe down table bases, dust window sills and wipe off chairs
• Having a thorough knowledge of Lais Hotel Properties' products and services
• Suggesting additional product and services meeting our Guests' specific preferences
• Assessing Guests' individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests' product or service needs
• Keeping service and restaurant area clean of debris
• Restocking of service areas
• Ensure dining room is ready and set for next shift
• All other duties as assigned

Skills

Guest service

Upselling

Communication

Leadership

Teamwork

Organization

Food & wine knowledge

First Aid/CPR

Tools

Smart Serve

Job description

Millcroft Inn & Spa in Caledon, Ontario, is seeking a Spa Server to join our growing team. You will provide personalized, gracious service for guests ordering food and beverages in a fine dining setting.

Requirements include 2 years of fine dining serving experience, legal serving age for alcohol, and Smart Serve certification, along with excellent organization, communication, and upselling abilities. Accommodations are available during the recruitment process.