Lux Front Desk Agent - Free Meals & Travel Discounts

Accorhotel; Toronto; Presencial; CAD 43.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals

Travel discounts across Accor hotels

Dry cleaning for work gear

Descripción de la vacante

Fairmont Royal York in Toronto is seeking a friendly Front Desk Associate to welcome guests, check in/out, answer calls, and uphold our luxury service standards.

Join a team committed to hospitality excellence with training, mentorship, and benefits such as free meals, travel discounts across Accor hotels, and professional growth.

Evening, weekend, and holiday shifts are required; prior front desk experience and strong English language skills are assets.

Formación

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

Responsabilidades

• To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
• Provide effective, fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
• Ensure front desk is stocked with essential materials
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
• Make certain to be familiar with fire and emergency procedures
• Other responsibilities connected with Front Office may be required

Conocimientos

Front desk experience

Customer service

Communication skills

English proficiency

Educación

Hotel/Hospitality degree or diploma

Herramientas

Microsoft Windows XP

Micros PMS/Opera

Descripción del empleo

Fairmont Royal York in Toronto is seeking a friendly Front Desk Associate to welcome guests, check in/out, answer calls, and uphold our luxury service standards.

Join a team committed to hospitality excellence with training, mentorship, and benefits such as free meals, travel discounts across Accor hotels, and professional growth.

Evening, weekend, and holiday shifts are required; prior front desk experience and strong English language skills are assets.