Lumber & Building Materials Sales Manager

ZyTech Building Systems; Town of Crossfield; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental coverage

Company pension plan

Paid time off

Job summary

Dick’s Lumber seeks a dedicated sales/customer service professional to manage key customer accounts in Western Canada. You will build lasting relationships, ensure accurate order fulfillment, and coordinate follow‑ups to identify new opportunities.

The role demands strong product knowledge, customer focus, and the ability to interpret plans. Ideal candidates bring 3+ years in lumber/sales, excellent communication, and a proactive problem‑solving mindset.

Qualifications

• Post-secondary education in Business, Sales, Marketing, or a related field is an asset.
• Minimum 3 years of sales and customer service experience in lumber, building materials, or construction.
• Strong knowledge of industry products, architectural/structural plans, and market trends.
• Ability to read and interpret blueprints.
• Proficiency with MS Office and Outlook.
• Proven sales and cold‑calling experience.
• Excellent communication, presentation, and interpersonal skills.
• Strong attention to detail, analytical thinking, and problem‑solving ability.
• Highly organized, able to multitask and meet deadlines in a fast‑paced environment.
• Ability to lift up to 50 lbs.
• Strong negotiation skills and the ability to work collaboratively.
• Working knowledge of OH & WCB regulations.

Responsibilities

• Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long‑term loyalty.
• Represent company with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service.
• Ensure customers receive requested products and services promptly and accurately.
• Conduct regular follow‑ups to confirm satisfaction and identify additional needs or opportunities.
• Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Escalate complex situations to the Business Development Manager when necessary.
• Perform additional duties as required.

Skills

Sales experience

Customer service

Communication

Interpersonal skills

Negotiation

Problem solving

Organization

Reading blueprints

Education

Post-secondary education in Business, Sales, Marketing or related field

Tools

MS Office

Outlook

Job description

Dick’s Lumber seeks a dedicated sales/customer service professional to manage key customer accounts in Western Canada. You will build lasting relationships, ensure accurate order fulfillment, and coordinate follow‑ups to identify new opportunities.

The role demands strong product knowledge, customer focus, and the ability to interpret plans. Ideal candidates bring 3+ years in lumber/sales, excellent communication, and a proactive problem‑solving mindset.