Customer Service / Counter Sales

Dick's Lumber; Surrey; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Health and dental coverage

Company pension plan

Paid time off

Job summary

Dick’s Lumber in Port Kells is seeking an energetic, customer service driven individual to join our team in Customer Service and Counter Sales. You will help customers, foster loyalty, and drive sales through up-selling while delivering a professional image.

In a busy store, you will manage multiple transactions, share product knowledge, and support store initiatives. Benefits include health/dental coverage, a company pension plan, and paid time off.

Qualifications

• Exceptional customer service and relationship-building skills.
• Ability to up-sell and grow sales with product knowledge.
• Ability to multitask and manage multiple transactions efficiently.

Responsibilities

• Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.
• Uses strong product knowledge to enhance the value of the sales transaction by anticipating customer requirements, recommending additional products and up-selling.
• Assists customers by offering advice and information on different products.
• Performs multiple transactions at once.
• Presents a professional sales image to the customer at all times.
• Provides assistance and follows up with customer inquiries in a timely manner.

Skills

Customer service

Upselling

Product knowledge

Team player

Multitasking

Organizational skills

Punctual

Professional demeanor

Detail oriented

Lifts up to 25kg

Job description

Dick’s Lumber in Port Kells is looking for an energetic, customer service driven individual to join our team in Customer Service and Counter Sales

ACCOUNTABILITIES:

• Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.
• Uses strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.
• Assists customers by offering advice and information on different products.
• Performs multiple transactions at once.
• Presents a professional sales image to the customer at all times.
• Provides assistance and follows up with customer inquiries in a timely manner.
• Performs other job-related duties as required (such as stocking shelves, housekeeping etc)

QUALIFICATIONS:

• Effective selling and relationship building skills.
• Ability to grow and develop contractor business by participating in store initiatives.
• Detail oriented with strong organizational skills.
• Professional, courteous and punctual with a focus on customer service.
• Ability to multi-task, prioritize and work efficiently with minimal supervision.
• Manual dexterity and the ability to lift up to 25kgs.
• Must have a positive attitude and be a team player.
• Basic and current knowledge of the building code would be an asset.
• Experience and knowledge in this or a related industry is an asset.

WORKING CONDITIONS:

• This position is primarily in the store so the exposure to extreme temperatures is infrequent.
• Moderate exposure to personal risk; safety boots are required.
• Busy, high volume environment.

Wage: $20.00 to $24.00 per hour.

We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.