Loyalty Specialist - Mercedes-Benz Maple (26262)

Zanchin Automotive Group; Vaughan; Sur place; CAD 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits package

Tools and equipment

Training and development

Career advancement

Résumé du poste

Zanchin Automotive Group’s Mercedes-Benz Maple dealership in Vaughan is seeking a Sales Loyalty Specialist (BDC) to champion and oversee the vehicle lease portfolio and drive sales from current lease accounts.

The role focuses on proactive calling, lead management, appointment setting, and supporting sales consultants with lease buyouts, while maintaining strong customer relationships and adherence to policy and law.

Qualifications

• 5 years of proven experience in customer service.
• Proficiency with ERP systems (CDK/Reynolds).
• Secondary School diploma or equivalent.
• Valid OMVIC License and Driver's License with clean abstract.

Responsabilités

• Proactively identify and realize new vehicle sales opportunities within the lease portfolio.
• Perform prospect calls to leads to establish and maintain customer relationships.
• Generate appointments for vehicle sales from current lease accounts.
• Support sales consultants with lease buyout transactions.
• Demonstrate strong follow-up and communication with customers.
• Explain lease terms and vehicle options to meet customer needs.
• Ensure all lease activities comply with dealership policies and legal requirements.

Connaissances

Customer service

Lead management

Verbal/written communication

Attention to detail

Formation

Secondary School diploma

Outils

CDK/Reynolds ERP

OMVIC license

Description du poste

Sales Loyalty Specialist (BDC) career and employment opportunity awaits you.

The Power to Move You.

Mercedes-Benz Maple, part of Zanchin Automotive Group, a privately‑owned network of successful dealerships, supporting the community for 50 years, where careers are made and fostered with enthusiasm, integrity and respect, is hiring aSALES LOYALTY SPECIALIST. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you…

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company‑provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group

Salary staring from $44,000.00 per year, with a bonus plan, based on experience and qualifications.

About the opportunity...

As an integral part of the "we can do that" operation, this position will be to champion and oversee the vehicle lease portfolio. Specifically, the position will be responsible to:

• proactively identify and realize new vehicle sales opportunities within the assigned lease portfolio accounts
• perform prospect calls to customers/sales leads to establish, develop, and maintain strong customer relationships; maintain a detailed lead sheet/report with contact and communication results
• generate appointments for vehicle sales through the current lease portfolio
• support sales Consultants with lease vehicle buyout transactions
• demonstrate strong follow‑up abilities
• actively communicate with the customer(s) to identify and discuss vehicle needs and wants; offer alternative options to customer based on information gathered
• qualify customers/buyers by understanding their vehicle requirements and interests, and match interests to various vehicle makes and models
• present and describe vehicle specifications, features, benefits, and advantages; explain vehicle performance; showcase optional vehicle equipment
• explain the terms and conditions governing long‑term leases, as compared to traditional purchase arrangements, based on customer needs
• ensure all lease retention activities are compliant with dealership policies and legal requirements
• participate in training and development opportunities to stay current with the latest trends and technology within the automotive industry

About you...

Ideal candidates will have a strong background and proven experience in dealership facility, including:

• 5 years of proven experience in customer service
• Secondary School diploma, or equivalent experience
• proficiency in working with ERP systems (i.e., CDK/Reynolds)
• valid OMVIC License
• Driver's License and clean Drivers Abstract
• ability to adapt to a changing environment and meet deadlines
• ability to communicate professionally (verbally and written)
• strong attention to detail, organized and strategic
• ability to maintain professionalism
• ability to work independently and with minimal supervision
• self‑motivated and driven with a passion for excellence in execution
• a desire to work in a high‑energy, fast‑paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a wining team -- we are a leader in the industry driven by nearly 50-years of people‑centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.