Loyalty Experience Architect

Harry Rosen Inc.

Toronto

Hybrid

CAD 72,000 - 85,000

Full time

9 days ago

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Benefits offered by this job

Competitive pay program

Team bonuses

Best industry discounts

Flexible benefits

Pension and Group RRSP

Modern workplace

Career coaching

Inclusivity Council

Internal promotion opportunities

Job summary

Harry Rosen Inc. in Toronto, Ontario, is seeking a Loyalty & Promotions Lead to drive CLUB HARRY and lifecycle initiatives across channels. The role reports to the Director of CRM & Loyalty and combines strategy with hands-on platform management.

You will own loyalty mechanics, oversee Talon.One, CommerceTools and Braze integrations, and partner with Marketing and Retail to embed loyalty into campaigns. A data-driven mindset and strong collaboration skills are essential.

Qualifications

3–5 years of loyalty, CRM, or promotions marketing experience.
Excellent verbal and written communication and stakeholder management.
Experience with marketing technology platforms and vendor relationships.

Responsibilities

Support loyalty and promotions strategy for CLUB HARRY and lifecycle objectives.
Manage loyalty & promotions budget planning, tracking, and forecasting.
Oversee Talon.One, CommerceTools, Braze configurations and integrations.
Own campaign development, personalization, QA, and deployment timelines.
Provide data-driven insights and post-campaign analyses.