Retail Operations Lead – Luxury Menswear

Harry Rosen Inc.; Toronto; On-site; CAD 48,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Team bonuses

Employee discounts

Flexible benefits

Pension & RRSP

Modern workplace

Career coaching

DEI council

Internal growth

Succession planning

Job summary

Harry Rosen Inc. in Canada is seeking an Operations Team Lead at Sherway Gardens to drive store performance and service excellence. You will lead and train a team, set objectives, monitor KPIs, and collaborate with Operations leadership to hire, onboard, and retain talent.

The role emphasizes frontline leadership, customer-focused service, and efficient omni-channel support, including order fulfillment, logistics tasks, and loss prevention. Experience in retail is required.

Qualifications

• Minimum 2 years retail leadership with client-facing role.
• Focus on elevating in-store and online customer experience.
• Strong communication skills and policy knowledge.
• Tech-savvy with an interest in using innovations to enhance service.
• Ability to multitask and manage a busy customer flow.

Responsibilities

• Lead and train team to achieve operational excellence and maintain core values.
• Deliver exceptional customer service and manage client interactions.
• Oversee order fulfillment, POS accuracy, and loss prevention.
• Coordinate logistics tasks and seasonal inventory preparations.

Skills

Leadership

Customer service

Communication skills

Team collaboration

Multi-tasking

Tech-savvy

Job description

Harry Rosen Inc. in Canada is seeking an Operations Team Lead at Sherway Gardens to drive store performance and service excellence. You will lead and train a team, set objectives, monitor KPIs, and collaborate with Operations leadership to hire, onboard, and retain talent.

The role emphasizes frontline leadership, customer-focused service, and efficient omni-channel support, including order fulfillment, logistics tasks, and loss prevention. Experience in retail is required.