Loyalty & Promotions Lead

Harry Rosen Inc.; Toronto; Hybrid; CAD 72,000 - 85,000; Full time

Benefits offered by this job

Competitive pay program

Team bonuses

Best industry discounts

Flexible benefits

Pension and Group RRSP

Modern workplace

Career coaching

Inclusivity Council

Internal promotion opportunities

Job summary

Harry Rosen Inc. in Toronto, Ontario, is seeking a Loyalty & Promotions Lead to drive CLUB HARRY and lifecycle initiatives across channels. The role reports to the Director of CRM & Loyalty and combines strategy with hands-on platform management.

You will own loyalty mechanics, oversee Talon.One, CommerceTools and Braze integrations, and partner with Marketing and Retail to embed loyalty into campaigns. A data-driven mindset and strong collaboration skills are essential.

Qualifications

• 3–5 years of loyalty, CRM, or promotions marketing experience.
• Excellent verbal and written communication and stakeholder management.
• Experience with marketing technology platforms and vendor relationships.

Responsibilities

• Support loyalty and promotions strategy for CLUB HARRY and lifecycle objectives.
• Manage loyalty & promotions budget planning, tracking, and forecasting.
• Oversee Talon.One, CommerceTools, Braze configurations and integrations.
• Own campaign development, personalization, QA, and deployment timelines.
• Provide data-driven insights and post-campaign analyses.

Skills

Loyalty marketing

CRM platforms

Budget management

Marketing technology

Stakeholder management

Tools

Talon.One

CommerceTools

Braze

Job description

Loyalty & Promotions Lead

Full Time

Reporting to: Director of CRM & Loyalty

Toronto, Ontario

Harry Rosen Inc. Central Office (77 Bloor St. West) Hybrid Work Environment

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Key Responsibilities

• Loyalty ProgramStrategy Support Execute the CLUB HARRY loyalty program strategy, supporting retention, engagement, and lifecycleobjectivesacross tiers. Own the design and execution of loyalty-led initiatives, including points- and tier-based incentives and personalized member experiences. Translate strategic priorities into loyalty mechanics that drive repeat purchase, frequency, and long-term member value. Partner with Retail teams to identify, design, and execute in-store and cross-channel loyalty activations. Partner cross-functionally to embed loyalty into broader brand and commercial initiatives. Surface opportunities to evolve earn and burn mechanics, tier engagement, experiential benefits, and overall program performance, feeding recommendations into the loyalty roadmap.
• Loyalty & Promotions Budget Management Support planning, tracking, andforecasting ofthe loyalty and promotions budget in alignment with business priorities. Monitor in-season budget consumption to ensure effective allocation, ROI, andoptimization. Partner with cross-functional teams toprovidebudget insights that inform campaign prioritization and investment decisions. Provide budget insights that inform campaign prioritization, and escalating investment decisions to the Director.
• Campaign Platforms & Marketing Technology Serve as the primary business owner forTalon.One, managing configuration, use cases, and operational issues within business operations. Serve as the primary point of contact forCommerceTools,promotions, and overseeing configurations for all promotional activity. Oversee loyalty and promotions integrations acrossTalon.One,CommerceTools, and Braze, ensuring consistency and best practice application Collaborate with platform vendors and internal stakeholders to unlock new capabilities and features, as well as day-to-day capability requests. Lead platform enablement and documentation to ensure platforms are scalable and well understood cross-functionally Act as the go-to resource for troubleshooting Talon.One and CommerceTools issues related to all promotional activity, providing guidance, working with relevant teams or escalating as needed.
• Campaign Development, Personalization & Execution Own design and execution of loyalty and promotional campaigns within Talon.One and CommerceTools, delivering against retention, engagement, and commercial objectives Act as the Loyalty and promotions Channel Owner, partnering with Marketing teams to deliver on-brand execution across channels. Drive personalization and testing initiatives,including experimentation and A/B testing, using segmentation strategy, applying customer behavior, lifecycle stage, spend patterns, and tier status Own campaign QA, troubleshooting, and deployment timelines to ensureaccurateandtimelyexecution Lead set up of promotions and cart discounts for Final Cut initiatives inCommerceToolsand oversee integration intoTalon.One Ensure advisor-facing assets and marketing campaigns are set up within the CRM platform to support customer-facing teams in delivering loyalty and promotional offers.
• Data & Analytics Advocate on behalf of the loyalty team for required data stewardship. Identifydata needs and enhancements that improve the effectiveness of loyalty and promotional strategies. Monitor and report on campaign performance, including revenue and results, and extract insights to share with the Director and relevant stakeholders. Partner with Analytics to deliver post-campaign insights that inform future loyalty and promotional strategy, translating into actionable recommendations. Use data to recommend optimizations that improve long-term customer value and program effectiveness. Provide timely, actionable feedback on offer performance and loyalty campaigns, sharing debriefs and suggested changes with relevant stakeholders.

Qualifications

• 3–5 years of experience in loyalty, CRM, or promotions marketing, ideally within retail or a related customer-focused industry
• Excellent verbal and written communication and stakeholder management skills.
• Experience managing marketing technology platforms and vendor relationships (e.g., Talon.One, CommerceTools, Braze, or similar tools).
• Experience tracking budgets, workback schedules, collaborating and organizing teams cross functionally.
• Proficiency with Microsoft Office and project management tools such as Asana.
• Willingness to work occasional evenings and weekends during peak campaign or promotional periods (e.g., major sales events, Final Cut launches).

What You’ll Bring

• A proactive, solutions-oriented mindset.
• Ability to pivot quickly and voice creative suggestions to business scenarios.
• Strong organizational and time-management skills.
• Ability to remain calm and adaptable in fast-paced environments.
• Passion for creating seamless, on-brand loyalty and promotional experiences for our clients.
• A collaborative approach and willingness to roll up your sleeves when needed.

Perks of the job?

• Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Inclusivity Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

** Compensation for this role will be dependent on skills, experience, and seniority. The starting compensation range for this role is $72K - $85K annually.

We thank you for your interest in this opportunity. Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.

Join Harry Rosen, Canada’s leading premium menswear retailer since 1954, recognized as one of the 100 Best Managed Companies. Be part of a team that values innovation, excellence, and style, and shape the future of luxury menswear with us.