Lounge Server - Leduc

Yourchamber; City of Leduc; Hybrid; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Gratuities

Free Parking

Discounted Food & Beverages

Job summary

Yourchamber in City of Leduc, Alberta seeks an enthusiastic Lounge Server to ensure exceptional guest experiences. You will greet guests, take orders, provide menu guidance, and deliver meals and drinks with accuracy and speed.

We value friendly, professional staff who can multitask in a busy lounge setting, uphold hygiene standards, and engage guests with knowledge of specials and events.

Qualifications

• Previous experience in lounge, restaurant, or customer service.
• Excellent communication and interpersonal skills.
• Positive attitude and hospitality mindset.
• Ability to work in a fast-paced environment.
• Strong multitasking and time management.
• Basic math for payments and tips.
• Physical stamina to stand and carry trays.
• Availability evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a warm, friendly demeanor.
• Take accurate orders and enter into POS.
• Explain menu items and note allergies.
• Make recommendations based on guest preferences.
• Coordinate with kitchen for timely delivery.
• Serve food and beverages promptly and accurately.
• Check on guests and address requests.
• Present bills and process payments.
• Collaborate with team for smooth service.
• Participate in pre-shift meetings and training.
• Uphold company values.

Skills

Communication

Interpersonal Skills

Hospitality Enthusiasm

Multitasking

Attention to Detail

Cash Handling

Food & Beverage Knowledge

Flexibility

Tools

POS System

Job description

A Lounge Server’s primary responsibility is to ensure exceptional experiences for guests. You will be the enthusiastic and fun face of the lounge, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.

Key Responsibilities

• Welcome guests with a warm and friendly demeanor. If so required assist in seating guests.
• Communicate any specials or promotions. It is vitally important during the guest’s visit; the lounge server is marketing and generates awareness of the brand and/or a location’s upcoming events or special offerings.
• Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Make recommendations based on guests’ preferences and dietary restrictions.
• Answer any questions regarding the menu, including allergies or special requests.
• Coordinate with the kitchen staff to ensure all the table orders are prepared and delivered on time and together.
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
• Check on guests during their meals to ensure satisfaction and address requests/concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Provide attentive and personalized service, anticipating guests’ needs.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
• Present bills to guests and handle payment transactions accurately and quickly.
• Communicate effectively with team members to facilitate a positive working environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings, training sessions and team meetings as required.
• Uphold our S.T.E.A.K. Values

Qualifications

• Previous experience in a lounge, restaurant or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Positive attitude, enjoyment of hospitality industry.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Knowledge of food and beverage menus, company events and special occasions.
• Knowledge of Alberta and Canadian beef including origin, cutting specifications, cooking temperature and flavor profiles.
• Certification in safe alcohol service training. Possession of relevant or required certifications such as Pro-Serve, VLT Reel-Facts
• Basic math skills for handling payments and calculating tips.
• Physical stamina to stand, walk, and carry trays for extended periods.
• Flexibility and willingness to work evenings, weekends, and holidays, as required by the operation’s schedule.
• Competitive Wages
• Gratuities
• Free Parking
• Discounted Food & Beverages

Is this you?

Do you love working with people? Do you love travel and hospitality? If you are someone with great communication skills who loves working with people, a career in the food and beverage restaurant world could be for you! There are many different career opportunities within the restaurant stream, including culinary and front of house positions, team leadership roles, management, and general management positions, even careers in finance and accounting. The opportunities are endless, and we are here to help you all the way!