Loss Prevention Professional

brobstongroup.com - Jobboard; Ottawa; On-site; CAD 30,000 - 45,000; Full time

Job summary

brobstongroup.com - Jobboard is hiring a Loss Prevention Professional in Ottawa, Ontario. This role involves maintaining safety and security while ensuring positive customer engagement. Responsibilities include security system checks, supporting store operations, and managing incident responses, thus enhancing the in-store experience.

The ideal candidate will possess a valid security license and a high school diploma, along with customer service experience. Flexible availability, including nights and weekends, is essential for this role.

Qualifications

• Valid Security License.
• Customer service experience and basic computer skills.
• Authorization to work in Canada.

Responsibilities

• Maintain a secure environment and respond to emergency situations.
• Act as an ambassador and deliver exceptional service.
• Perform security system checks and inspections.
• Support store operations including opening and closing procedures.
• Report missing assets and manage incidents.

Skills

Customer service experience

Basic computer skills

Incident management

Education

High school diploma

Tools

Security systems

Job description

Summary

The Loss Prevention Professional maintains a safe and secure environment for clients and employees while supporting store operations and customer service. This role serves as an ambassador and first point of contact, combining security responsibilities with back‑of‑house controls to help deliver a positive in‑store experience. The position supports sales through operational tasks and by partnering with management on incident response and prevention.

Responsibilities

• Maintain a secure environment, deter theft, and respond to emergency and incident situations.
• Act as a client-facing ambassador, delivering exceptional service and elevating the in‑store experience.
• Perform security system checks, alarm tests, inspections, and key access controls.
• Support store operations including opening and closing procedures and back‑of‑house tasks.
• Partner with senior security and management to report missing assets and implement incident management procedures.

Requirements

• Valid Security License.
• High school diploma.
• Customer service experience and basic computer skills.
• Availability to work retail hours including nights, weekends, and holidays.
• Authorization to work in Canada.
• Preferred: one year prior experience in a security or retail security role.