Logistics Supervisor - TKC Manager role

Pantos Logistics Canada Inc.; Toronto; On-site; CAD 60,000 - 65,000; Full time

Job summary

Pantos Logistics Canada Inc. in Toronto, Canada, is seeking an experienced Logistics Supervisor to lead the return booking team and coordinate reverse logistics for customer returns.

The role requires arranging transportation, validating RMAs and BOL documentation, consolidating shipments to reduce costs, and maintaining accurate records and timely responses to inquiries. You will mentor staff, prepare reports, and support continuous improvement across the supply chain within a collaborative,

Qualifications

• Minimum 8 years of overall professional experience, including customer service.
• Minimum 2 years of team management or supervisory experience.
• Strong organizational skills with the ability to lead, manage, and motivate a team.
• Proficiency in Microsoft Excel.
• Experience in a 3PL environment is preferred.

Responsibilities

• Manage and coordinate the daily activities of the return booking team.
• Arrange transportation for customer returns and schedule deliveries to the LG warehouse.
• Verify that all return requests have valid RMAs and follow up on missing information.
• Consolidate return shipments by region and carrier to minimize costs.
• Provide carriers with RMA information and BOL documentation prior to pickup.
• Coordinate reverse logistics operations for good-set returns and be the primary contact.
• Monitor the group email inbox and respond to inquiries timely.
• Maintain accurate RMA records and follow up on RMAs over 30 days.
• Prepare and maintain reports and spreadsheets with up-to-date documentation.
• Communicate carrier-related issues and escalate as needed.
• Provide administrative support and perform additional duties as assigned.

Skills

Team management

Organizational skills

Microsoft Excel

Customer service experience

Communication skills

Tools

Microsoft Office

Job description

Pantos Logistics Canada Inc. (FNS Canada) provides comprehensive global logistics solutions to over 1,000 clients across various industries. We specialize in a wide range of logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.

With expertise across the entire supply chain, we provide customized logistics solutions covering customs clearance, production support, storage, and inbound/outbound transportation through multiple modes, including ocean, air, truck, and express services.

As part of a global logistics network, Pantos Logistics Canada is committed to delivering reliable, efficient, and innovative solutions that help our customers succeed in an increasingly connected world. We value collaboration, continuous improvement, and the growth of our employees as we work together to build a stronger future in logistics.

Job Duties

• Manage and coordinate the daily activities of the return booking team.
• Arrange transportation for customer returns and schedule deliveries to the LG warehouse.
• Verify that all return requests have valid Return Material Authorizations (RMAs) and follow up on missing or incorrect information.
• Consolidate return shipments by geographical region and carrier to minimize transportation costs.
• Provide carriers with the required RMA information and Bill of Lading (BOL) documentation prior to pickup.
• Coordinate reverse logistics operations for good-set returns and act as the primary point of contact for return shipments.
• Monitor the group email inbox and respond to inquiries in a timely and professional manner.
• Maintain accurate RMA records, investigate outstanding RMAs over 30 days, and follow up to ensure timely closure.
• Prepare and maintain reports and spreadsheets, ensuring all documentation is accurate and up to date.
• Communicate carrier-related issues and escal…?
• Provide administrative support and perform additional duties as assigned.

Job Requirements

• Minimum of 8 years of overall professional experience, including experience in customer service or a related field.
• Minimum of 2 years of team management or supervisory experience.
• Strong organizational skills with the ability to lead, manage, and motivate a team.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Experience in a third-party logistics (3PL) environment is preferred.
• Excellent written and verbal communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Self-motivated, resourceful, and able to work independently as well as part of a team.
• Ability to manage multiple priorities and work effectively under pressure.

Salary Range

$60,000 - $65,000 CAD

Thank you for your interest in joining Pantos Logistics Canada.

We value teamwork, integrity, innovation, continuous growth, and we are excited to meet candidates who share our commitment to excellence.

Pantos Logistics Canada Inc. is committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.